Ward Clerk

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading NHS teaching trust in Oxford is seeking a Ward Clerk to support clinical staff with administrative duties, such as answering inquiries and booking appointments. The ideal candidate will have strong IT skills and good communication abilities, contributing to a compassionate patient environment. Previous admin experience in healthcare is preferred, but not essential. This role requires adaptability and dedication to patient care.

Qualifications

• Strong communication skills and compassion are essential.
• A background in healthcare would be advantageous.
• Adaptable and responsive in a fast-paced environment.

Responsibilities

• Answering internal and external telephone enquiries.
• Greeting and assisting visitors to the ward.
• Booking outpatient follow up appointments.
• Booking transport for patients being discharged or transferred.
• Liaising with other departments for diagnostic tests.

Skills

IT competent

Good level of written English

Education

Secondary school education/qualifications, NVQs in administration

Tools

EPR/Cerner Millennium

Job description

Overview

The Ward Clerk role supports the clinical staff in the department with administrative duties. This includes, but is not limited to, answering internal and external telephone enquiries, greeting and assisting visitors to the ward, booking outpatient follow up appointments, booking transport for patients being discharged or transferred for ongoing care, liaising with other departments such as radiology to arrange diagnostic tests for patients, and use of the Trust's electronic patient record system. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We are looking for someone to join our team on Trauma Ward 3A as a Ward Clerk. This is a vital role within our service for someone who is organised, friendly, and a great team player.

Responsibilities

• Answering internal and external telephone enquiries
• Greeting and assisting visitors to the ward
• Booking outpatient follow up appointments
• Booking transport for patients being discharged or transferred for ongoing care
• Liaising with other departments such as radiology to arrange diagnostic tests for patients
• Use of the Trust's electronic patient record system

Ward Context

Trauma Ward 3A is an inpatient ward caring for adults who have sustained traumatic injuries. It is a fast-paced and dynamic environment, so being adaptable and responsive is key. The Ward Clerk role involves substantial interaction with patients, visitors and clinical staff. A background in health care would be an advantage but is not essential. Strong communication skills and compassion are essential, as the Ward Clerk is often the first point of contact for anxious or distressed relatives.

The Trust uses an electronic patient record (EPR) system, so competence with computer skills is necessary. Previous experience with EPR/Cerner Millennium would be advantageous.

Essential criteria

• IT competent
• Good level of written English

Desirable criteria

• Previous admin experience within healthcare
• Evidence of attainment of secondary school education / qualifications, NVQs in administration

About Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality of healthcare for ourselves and our families. The Trust promotes a safe, respectful hiring environment. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it.