Ward Clerk

NHS; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in England is seeking a dedicated Ward Clerk to join their Maternity team. This vital role focuses on providing exceptional customer service to patients and their families in a hospital setting, managing administrative tasks, and supporting expectant parents during crucial moments. Ideal candidates have strong organisational skills and empathy, with some clerical experience preferred, though thorough training is provided. This full-time position requires on-site presence, including day and night shifts.

Benefits

Career development

Flexible working options

Wellbeing initiatives

Staff recognition scheme

Cycle to Work scheme

Car lease options

Onsite leisure facilities membership

Qualifications

• Strong customer service experience is essential.
• Ability to prioritise work to meet tight deadlines is required.
• Previous clerical experience is beneficial.
• Experience in a healthcare environment is preferred.
• Familiarity with information databases is valuable.

Responsibilities

• Organise and prioritise daily workload efficiently.
• Photocopy documentation and maintain supplies.
• Answer telephone calls and manage inquiries.
• Document and communicate essential information.
• Ensure professional standards are maintained.

Skills

Organisational skills

Empathy

Interpersonal skills

Basic computer literacy

Initiative

Microsoft Windows

Excel

Outlook

Education

GCSE in English or Maths

Job description

Do you have a passion for delivering exceptional patient service in a buzzing hospital setting? Our Maternity team are looking for a Ward Clerk to join their vibrant team at Queen Charlotte's and Chelsea Hospital.

This rewarding, patient-facing role puts you at the heart of our ward, supporting expectant parents during some of the most significant and vulnerable moments of their lives.

You'll provide exceptional costumer service to our patients, their relatives and friends, then administrative support, coordinate admissions and discharges, and handle enquiries sensitively and professionally. Strong organisational skills, empathy, and excellent interpersonal abilities are vital to succeed within this role.

In this role you will be expected to do shift work covering both day and night shifts (8am-8pm / 8pm-8am) throughout the week, including weekends. Please note, this role requires full on-site presence with no hybrid working.

Previous clerical experience, particularly within healthcare, would be advantageous but is not essential. We offer thorough training, a supportive environment, and an opportunity to genuinely impact patient care.

Apply today to become an integral part of a team passionate about exceptional maternity care.

Main duties of the job

• Prioritise, plan and organise daily workload, ensuring that daily tasks and on-going workloads are prioritised and completed within agreed and acceptable timescales, ensuring the Administration manager is informed as relevant of any changes in working pattern.
• To photocopy documentation and ensure that stationery is well stocked at all times.
• To answer telephone calls and deal with non-nursing/non-medical enquiries.
• To access voicemail and pass on accurate messages.
• Maintain good communication links with the team and other departments.
• Communicate and document information accordingly.
• Maintain existing systems as necessary to a professional and consistent standard.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education

• Good educational standard of at least GCSE in English or Maths, or equivalent

Experience

• Demonstrable customer service experience
• Ability to prioritise work to meet tight deadlines
• Previous clerical experience
• Previous experience of working in hospital or NHS setting
• Experience with information databases
• Experience dealing with people in a healthcare or other stressful environments

Skills

• Basic computer literacy
• Ability to use initiative
• Good organisational skills
• Microsoft Windows, Excel & Outlook Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.