Ward Clerk

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major health organization in Wales is looking for a Ward Clerk to provide clerical assistance. Responsibilities include processing documentation and maintaining case notes. The role requires strong communication skills and proficiency in Welsh. Applicants should have relevant clerical experience and qualifications at the GCSE level for English and Mathematics.

Qualifications

• Demonstrated experience in a clerical role.
• Significant relevant work/social experience.
• Previous experience in a care environment.

Responsibilities

• Provide efficient clerical assistance to the Unit.
• Process statutory documentation for patients.
• Maintain case notes and ensure records are kept up to date.

Skills

Welsh language proficiency

Good verbal communication skills

Good interpersonal skills

Organizational skills

Knowledge of hospital computer systems

Education

GCSE level in English and Mathematics

RSA 1 or equivalent experience

NVQ II

Admin/Customer Care

ECDL

Job description

The ability to speak Welsh is essential for this post.

The Ward Clerk will give efficient clerical assistance to the Unit. The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.

By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.

Main duties of the job

• Processing of statutory documentation in relation to the Mental Health Act.
• Processing of ward documentation e.g. Admissions and Discharges.
• Processing of CTP/WPAS documentation, including co-ordination of reviews.
• Maintain case notes in good condition.
• Ensure case notes have sufficient blank pages with patient identification labels attached.
• Filing of results in case notes, including those case notes tracked to 'out of ward' areas.
• Maintain appropriate manual/computerised systems and update as required.
• Co-ordination the completion of daily menu sheets.
• Photocopying of appropriate documentation as directed.
• Return notes of discharged patients as appropriate.
• Undertake clinical coding as directed.
• Answer telephones and relay messages and enquiries in a timely manner.
• Monitor and maintain stationery supplies.
• Handling of patient's property at the request of the Nurse Manager and liaising closely with General Office to ensure safe keeping of said items.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and or knowledge

• Able to demonstrate English and Mathematics to GCSE level or equivalent level
• RSA 1 or equivalent experience
• NVQ II
• Admin/Customer Care
• ECDL

Experience

• Significant and relevant work/social experience which has utilised skills and knowledge that could be of benefit to the post
• General Clerical Experience
• Previous experience in a care environment

Aptitude and Abilities

• Good verbal communication skills with good telephone manner
• Good interpersonal skills
• Ability to organise and prioritise work
• Ability to deal with a range of professionals
• Ability to speak Welsh
• Knowledge of hospital computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.