Ward Clerk

NHS; Ashington; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization is seeking a motivated Ward Clerk to join their team at Wansbeck General Hospital. The role involves managing patient reception, ensuring efficient data entry, and responding to patient queries both in-person and via telephone. Ideal candidates will have prior experience in reception duties and excellent communication skills. This is a fixed-term, part-time position offering meaningful engagement within a supportive environment. Join us in providing exceptional care to our patients.

Qualifications

• Previous experience of office or reception duties is essential.
• Ability to manage phone calls and patient inquiries.
• Competent in data input and management using Patient Administration System.

Responsibilities

• Provide reception service, greeting patients and managing appointments.
• Input and manage patient data accurately.
• Handle telephone calls and emails regarding patient queries.

Skills

Excellent communication skills

Customer care skills

Education

NVQ in customer care

ECDL

Job description

Ward Clerk

Location: Wansbeck General Hospital, Surgical Directorate – Northumbria Healthcare NHS Foundation Trust

The closing date is 12 January 2026

An exciting opportunity has arisen for an enthusiastic, motivated and organised individual to join our Ward Clerk team within the Surgical Directorate at Wansbeck General Hospital.

The post holder will provide an efficient and effective reception service for our patients and staff.

This post is a 12‑month fixed‑term position, working three days per week (Wednesday‑Friday) from 07:30–15:30. On occasions it may be necessary to cover Trust‑wide for service needs.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main Duties of the Job

• Provide a competent and efficient reception service, acting as the first point of contact on the telephone or face‑to‑face for patients, visitors and other healthcare professionals.
• Input data regarding all admissions, transfers and discharges into the Patient Administration System correctly.
• Facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
• Respond to telephone and email queries in a timely manner.
• Work as a team member within the Ward Clerk team, with guidance from colleagues and the team lead as required.

About Us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick‑on‑Tweed, in addition to our state‑of‑the‑art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High‑quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job Responsibilities

• Meet and greet patients at the department reception desk, ensuring they are clerked in and out of the clinics appropriately using the PAS system.
• Receive and make telephone calls to and from patients and staff, taking messages appropriately and dealing with queries accordingly.
• Manage service electronic mail boxes for follow‑up appointments.
• Manage departmental stationary & uniform ordering.
• Computerised recording and registration of all patient data.
• Support the upkeep and development of department information using information technology and word‑processing skills.
• Undertake duties to cover for annual leave and sickness of other team members.

Experience

• Previous experience of office or reception duties.
• Excellent communication skills, including customer care skills.
• NVQ in customer care.
• ECDL.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission to the Disclosure and Barring Service (formerly known as CRB) will be made to check for any previous criminal convictions.

Employer Name

Northumbria Healthcare NHS Foundation Trust