Ward Administrator | University College London Hospitals NHS Foundation Trust

University College London Hospital; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An innovative NHS trust in London is looking for a ward administrator to enhance patient care quality. This role involves coordinating discharges, assisting patients and families, and collaborating with a multidisciplinary team. An essential attribute is excellent communication skills to effectively support healthcare staff. The position emphasizes a supportive work environment with opportunities for learning and improvement.

Qualifications

• Ability to engage in patient flow and understand discharge metrics.
• Willingness to learn and practice different administrative functions.
• Hard-working, engaged, and supportive attitude towards colleagues.

Responsibilities

• Coordinate patient discharges and book transport.
• Support doctors, nurses, and multidisciplinary team with administrative tasks.
• Provide excellent service to patients and their families.

Skills

Excellent communication skills

Attention to patient care

Engagement with multidisciplinary teams

Job description

Responsibilities

You will be responsible for working alongside the other ward administrators and the staff on the ward to ensure high quality patient care. You will be required to assist with coordinating patient discharges, booking transport and communicating with patients and their family members. Excellent communication skills are essential, as is a focus on patient care.

You will work alongside our doctors, nurses and other members of the multidisciplinary team to support them in the administrative tasks required to carry out the clinical work in the department. You will be required to engage in patient flow, understand the discharge metrics and engage with the wider team to ensure efficient processes are followed, escalating to management where required.

We expect you to be hard‑working, engaged and supportive towards your colleagues. You will have to learn and practice a number of different administrative functions, and to offer feedback and suggestions to improve the service.

It is important to provide an excellent level of service to our patients, including being friendly, helpful and approachable at all times.

About UCLH

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.

We provide first‑class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world‑class support services including critical care, imaging, nuclear medicine and pathology.

Person Specification and Further Information

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Why UCLH?

Come and be a part of the best NHS trust in England to work for, according to our staff.

UCLH recognises the benefits of flexible working for staff – To find out more, visit Flexible working.

To discover more about what makes UCLH a great place to work, visit Why Choose UCLH?

This advert closes on Tuesday 9 Dec 2025.