Ward Administrator

Graphics Express LLC; Plymouth; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in the UK is seeking a motivated Ward Administrator to join their Health Care of the Elderly service team. The role involves managing admissions, updating patient details, and supporting nursing staff in administrative tasks. Candidates should possess GCSEs in Maths and English or equivalent experience, along with demonstrable clerical skills. Flexible hours available, full and part time.

Qualifications

• Demonstrable reception/clerical experience.
• Proven relevant ICT skills.
• Experience dealing face-to-face with the general public and difficult customers.

Responsibilities

• Check patient details on admission and update.
• Manage telephone enquiries under direction of nursing staff.
• Maintain hospital notes according to trust policies.

Skills

Reception/clerical experience

ICT skills

Communication skills

Education

GCSEs 9-4 (A–C) in Maths & English

NVQ level 2 in business administration or equivalent

Job description

Job Summary An exciting opportunity has arisen for a motivated, dynamic and caring Ward Administrator to join our Health Care of the Elderly (HCE) service line team. We are looking for a mature, responsible and enthusiastic ward administrator who is able to be part of a 7‑day rota to work on our HCE wards. They must be flexible and able to work a variety of shift patterns across weekdays, weekday evenings and weekends. They will also provide cover for periods of annual leave and sickness. The post is interesting and varied and requires an ability to work independently and as part of a team. Applicants should have a responsible attitude and be able to demonstrate good verbal and written communication skills. The successful candidate will be educated to GCSE standard or equivalent. Previous demonstrable experience working on a reception or within a clerical role is preferable. Candidates should be computer literate. You will receive a full induction and training and will be well supported by the ward‑based team, ward administrator colleagues and the service line management team. Full and part time hours are available. Please clarify in your application what your preferred hours/days per week would be. For any further information, please contact Hayley Johns, Support Manager on 01752 437511 / 01752 430763.

Main duties of the job Preference will be given to internal Trust staff, as well as “Priority” and “At Risk” status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification. To provide a comprehensive multi‑faceted, administrative function to the ward, supporting Nursing and Medical staff in the smooth day‑to‑day running of the ward area. To ensure the completion of all administrative and clerical tasks for the medical ward on a daily basis and to provide a flexible option of ward admin cover across all medical wards.

About Us

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust offers opportunities for career development in a highly progressive working environment. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Job Details

Date posted: 04 November 2025.

Pay scheme: Agenda for change.

Band: Band 2.

Salary: £24 465 per annum (pro rata).

Contract: Permanent.

Working pattern: Full‑time or part‑time.

Reference number: 216‑LH‑M7525988.

Job location: Derriford Hospital, Derriford Road, PLYMOUTH, PL6 8DH.

Responsibilities

• Check patient details on admission and update on iPM as necessary.
• Manage enquiries, including telephone enquiries in conjunction with and under the direction of nursing staff.
• Receive results by telephone from laboratories.
• Maintain hospital notes in accordance with the Plymouth Hospitals NHS Trust policies.
• Enter admissions and discharges on IPM, including ward transfers, clinical transfers and speciality transfers, updating patient information where necessary.
• Enter EDD on iPM for patients after 24 hrs of admission.
• Ensure that the bed state is kept up to date on IPM in real time.
• Ensure up to date front sheets and labels are available in patient notes.
• File reports, ensuring they have first been seen and initialised by medical staff.
• Ensure availability of case notes (including investigation reports) for all admissions; obtain notes from other departments using a computerised tracing system.

Person Specification

Essential

• Previous demonstrable reception/clerical experience.
• Proven relevant ICT skills.
• Demonstrable experience of dealing face‑to‑face with the general public and difficult customers/patients.
• GCSEs 9‑4 (A–C) in Maths & English and/or NVQ level 2 in business administration or related subject or equivalent demonstrable experience.

Desirable

• Previous clerical/admin experience within a Primary Care Trust.
• Proven knowledge of hospital systems.
• Demonstrable relevant experience.

Aptitude and Abilities

• Good written and verbal communication skills, with ability to demonstrate fluency, clarity and effectiveness at all levels.
• Able to utilise own initiative.
• Able to work individually and as part of a multi‑disciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer Details

University Hospitals Plymouth NHS Trust. Derriford Hospital, Derriford Road, PLYMOUTH, PL6 8DH. Employer website: https://www.plymouthhospitals.nhs.uk/.