Ward Administration Clerk

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in the UK is looking for a ward administration clerk to provide vital clerical and administrative support to the Theatre Admission Unit. You will be the first point of contact for patients and responsible for maintaining records, booking appointments, and ensuring proper documentation. Strong interpersonal and communication skills are essential for success in this role. This position also promotes a flexible working environment to meet the needs of both the organization and its employees.

Benefits

Flexible working arrangements

Commitment to equality and diversity

Qualifications

• Good interpersonal skills essential.
• Ability to communicate effectively in both verbal and written form.
• Polite and courteous demeanor required.

Responsibilities

• Welcome patients and visitors to the ward professionally.
• Maintain and update clinical records accurately.
• Book patient appointments and manage unit logs.
• Participate in team meetings and take minutes.
• Ensure accurate data collection and administrative tasks.

Skills

Interpersonal skills

Effective verbal communication

Effective written communication

Professional attitude

Job description

Job Overview

The post holder will be required to provide high quality clerical and administrative support as a member of the Theatre Admission Unit. You will act as first point of contact for all patients and service users putting patients at the heart of everything we do.

The role of the ward administration clerk is to assist in relieving the Nursing staff of as many non-midwifery/non-nursing duties as possible under the direct supervision of the Ward manager and Matron reporting to the Team Leader.

The post holder will be required to have good interpersonal skills, effective verbal and written communication skills, polite and courteous manner along with a professional attitude.

Key Responsibilities

• To welcome patients and visitors to the ward in a friendly professional manner.
• Maintain records regarding admission/discharges/ward attenders/appointments, on Clinical IT systems.
• Book patient appointments and keep track of unit log books for different clinical tasks.
• Ensure all appropriate documentation is complete and filed correctly.
• Ensure that all notes are tracked to the relevant department. Arranging for urgent collection and delivery as required.
• General clerical duties, filing, photocopying, obtaining case notes etc.
• To administer entry to database and validation corrections.
• Ensure all data collected re-entered in a timely manner, checking accuracy and details at all times for allocated specialities.
• Communicate effectively and coordinate within the disciplinary team.
• Participate in a weekly meetings and take minutes, also highlighting any issues encountered.
• Maintain patient trac logs by updating audits regularly.
• Open and distribute mail as appropriate.
• Deal with Estates and make request for maintenance and repairs and follow up requests.
• Order stationary and maintain relevant stock levels.
• Ensure the safe keeping of Patients property in line with Trust policy.
• Deal with Pharmacy requests forms and specimens to respective departments.

Flexible Working

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

Equality and Diversity

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black, Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

Contact and Application Notes

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.