Ward 25 Ward Clerk

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider is seeking a Ward Clerk for Ward 25 within the Medicine Division. The successful candidate will have experience with the general public and good IT skills, assisting in patient administration and communication. Responsibilities include welcoming patients, answering the telephone, and ordering transport. Training will be provided.

Qualifications

• Experience dealing with the general public is required.
• A positive and helpful manner is essential.

Responsibilities

• Receive/welcome new patients and ensure records are in order.
• Answer the telephone and respond to queries.
• Order transport for patients as requested.

Skills

Good IT skills

Calm under pressure

Good telephone manner

Tools

Care flow system

Job description

Overview

Job overview

INTERNAL VACANCY

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An opportunity has arisen to recruit a Ward Clerk on Ward 25 within the Medicine Division.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care flow system and booking appointments.

Full training will be provided for the successful candidate.

Responsibilities

1. Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
2. Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
3. Answer the telephone, responding to questions or requests as appropriate.
4. Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
5. Make outpatient referrals as requested by nursing staff.
6. Request and collect (or deliver when requested) notes and x-rays from various departments.
7. Order transport for patients as requested by nursing staff, competing appropriate paperwork.
8. Ensure records are sent from the ward correctly compiled and completed following patient discharge.
9. Report identified maintenance defects to engineers, competing appropriate paperwork.

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Ward 25 is undergoing structural change and moving to Medicine Division. There will be 20 general medical beds and 18 escalation beds.