Waking Night Support Worker

Look Ahead Care, Support and Housing Ltd; City Of London; On-site; GBP 29,000; Full time

Job summary

A not-for-profit care provider is seeking a compassionate Night Support Worker to join their Young People Social Care Service in Tower Hamlets. The position involves building supportive relationships with young people, assisting with daily living activities, and managing interactions. Candidates should have NVQ Level 2/3 or equivalent in a relevant field and the ability to work with individuals with mental health needs. A salary of £28,880 per annum is offered for this 40-hour week role.

Benefits

Annual leave increasing up to 30 days

Free DBS

Exclusive discounts via Reward Gateway

Paid induction programme

Cycle to work scheme

Employee Assistance Programme

Generous pension with contributions

Quarterly Staff Awards

Qualifications

• Experience working with individuals with mental health needs is beneficial.
• Ability to cope positively with challenging behaviors.
• A warm and friendly presence.

Responsibilities

• Build supportive relationships with customers.
• Assure ongoing assessment and risk management.
• Manage daily living assistance for customers.

Skills

Social interaction

Resilience

Positive attitude

Communication

Education

NVQ Level 2/3 or equivalent

Job description

We're looking for a kind, compassionate and resilient Night Support Worker to join our Young People Social Care Service in Tower Hamlets

£28,880 per annum, working 40 hours per week. Want to feel like you're part of one team? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team.

Benefits

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a nighttime routine
• Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
• Managing customer interactions, completing assessments and obtaining and maintaining all relevant paperwork
• Developing productive relationships with partner organisations to improve service outcomes
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
• Involving customers in the design, development and delivery of the service
• Encouraging and enabling tenants to pay their rent and avoid personal debt
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
• Being responsible for the handover of key information between shifts
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you

• Enjoys social interaction and the company of others
• Exudes a warm friendly presence and open behaviour
• Ability to cope positively with challenging and diverse behaviour with minimal supervision
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Able to apply the right balance of care and support dependant on the needs of the customer
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring

Essential

• NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience involving working with those with mental health needs

About us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.