Waiting Staff (Part-Time) - Royal Opera House

Company of Cooks; City Of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hospitality group in London is seeking experienced waitstaff to deliver exceptional service in a vibrant setting. Candidates must have experience in fast-paced hospitality environments, excellent customer service skills, and a passion for the food experience. The role offers flexible hours, competitive pay, and numerous benefits including a pension scheme and opportunities for professional development.

Benefits

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Regular social events

Uniform provided

Staff meals on shift

Qualifications

• Previous experience as a waiter/waitress in a high-end or busy hospitality environment.
• Strong customer service skills and a desire to create memorable dining experiences.
• Right to work in the UK.

Responsibilities

• Deliver outstanding service to guests with professionalism.
• Have deep knowledge of the food and drink menu.
• Communicate efficiently with kitchen and bar teams.
• Maintain a clean and welcoming environment.
• Handle guest queries, complaints, and feedback.
• Support team members during busy service periods.

Skills

Customer service skills

Ability to work under pressure

Communication skills

Positive attitude

Job description

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life.

Our values – Craft, Creativity and Community – guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.

Location

WC2E 9DD

Salary

£15- £18.00 per hour, inclusive of service charge, depending on experience, potential overtime available at x1.5 rate

Working Pattern

20 hours per week - 5 days out of 7, shifts between 10:30am and latest finish midnight (rota basis), flexibility is essential

Key Responsibilities

• Deliver outstanding service to guests with genuine warmth, professionalism, and attention to detail
• Have deep knowledge of the food and drink menu to confidently make recommendations
• Communicate efficiently with kitchen and bar teams to ensure timely and accurate orders
• Maintain a clean, organised, and welcoming environment at all times
• Handle guest queries, complaints, and feedback with professionalism and care
• Support team members during busy service periods to ensure smooth operations

What We’re Looking For

• Previous experience as a waiter/waitress in a high‑end or busy hospitality environment (Italian cuisine experience is a plus)
• A positive, can‑do attitude with a genuine passion for hospitality
• Strong customer service skills and a desire to create memorable dining experiences
• A confident, polished presence with excellent communication skills
• Ability to stay calm under pressure and manage multiple tables at once
• Flexible availability, including evenings, weekends, and holidays
• Right to work in the UK

What's in it for you?

• Opportunities for training, development, and career progression in a growing hospitality group
• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Family friendly support
• A holiday purchase scheme
• Regular social events and communication with our leaders
• Volunteering days
• Recognition schemes and people awards
• Long service awards
• Equal opportunity for full‑time or part‑time roles
• Share of service charge/tips
• Staff meals on shift
• Uniform provided
• Access to some great high street discount vouchers

Join us at Cicoria by Angela Hartnett and become part of a team that celebrates food, hospitality, and excellence every day.