Waiting List Clerk - Health Records

NHS Ayrshire & Arran; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking an Administrative Officer to manage outpatient waiting lists and liaise with medical staff. The ideal candidate will have strong organisational skills, previous clerical experience, and proficiency in Microsoft Office. This role is crucial for ensuring data accuracy and efficient processing of patient referrals. Join a diverse workforce committed to inclusive practices in a team environment.

Qualifications

• Must possess good general education and previous office experience.
• Experience in a healthcare setting is desirable.
• Ability to work under pressure and manage competing demands.

Responsibilities

• Organise and maintain outpatient waiting list tasks.
• Manage all referrals and liaise with medical staff.
• Ensure data accuracy and produce statistical reports.

Skills

Organisational skills

Communication skills

Keyboard skills

Interpersonal skills

Education

3 O grades/National 5’s including English

Tools

Microsoft Office

Job description

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is: Monday - Thursday 08:30-16:45 and Friday 08:30-16:15.

Responsibilities

To plan, organise, prioritise and maintain the day to day administrative tasks associated with the functionality of the outpatient waiting list service. Ensure all patients are processed through the outpatient waiting list by priority and ensure the accurate collection and recording of all local and national data required for statistically measuring waiting time purposes. The post holder is responsible for the overall maintenance related to the data accuracy and breach monitoring of all outpatient waiting lists liaising with service managers and waiting list coordinators where applicable to ensure patients waiting list targets are met.

To be responsible for the receipt and management of all referrals, liaising with medical and nursing staff and at all times adhering to NHSGGC Waiting List Policy. The post holder will liaise with clinicians to plan management for patients, allocate appointments, deal with telephone enquiries from internal/external agencies, ensuring capacity is utilised to full potential. Post holder will ensure accuracy and completeness of data input and will extract, collate and summarise information from the database to provide statistical reports for management.

Qualifications

• 3 O grades/Standard Grades/National 5’s or equivalent – 1 must be English or good general education coupled with previous office experience.
• Previous clerical experience, preferably in a healthcare setting, desirable
• Proficient in use of software systems including Microsoft Office Packages
• Advanced keyboard skills
• Good organisational and communication skills
• Good verbal and interpersonal skills, with the ability to work under pressure in the face of competing demands
• Previous experience of working in public-facing role

Please note this is a GGC wide post and can be moved to any location, however initial base will be Glasgow Royal Infirmary

This post may close sooner than the advertised date depending on the level of interest in the post.

Informal contact

Informal contact: Lorraine McBain, Senior Supervisor, 0141 211 8270, [e-mail].

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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