Waiter / Waitress

MR; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in London is looking for a proactive individual to maintain cleanliness and provide excellent guest care. Responsibilities include front-of-house cleaning, maintaining a professional appearance, and ensuring health and safety compliance. The ideal candidate will be cheerful, attentive, and dedicated to service excellence.

Qualifications

• Exhibit a cheerful and helpful attitude, and provide excellent guest care.
• Can demonstrate a complete understanding of the menu.
• Be able to follow instructions to achieve brand standards.

Responsibilities

• Maintain a clean and welcoming environment for guests.
• Perform front-of-house cleaning duties.
• Sanitize high-touch areas regularly.

Skills

Clear communication

Attention to detail

Guest care

Job description

Responsibilities

Critical skills needed for the job include speaking clearly and listening attentively to guests and other team members, and maintaining a professional appearance with a positive and enthusiastic approach to all tasks.

• Has the ability to speak clearly and listen attentively to guests and other team members.
• Maintains a professional appearance and displays a positive and enthusiastic approach to all tasks.

Front-of-house cleaning duties are essential for maintaining a clean, welcoming, and professional environment for guests. These duties typically include:

• Sweep and mop hard floors.
• Spot-clean spills and stains immediately.
• Dust and wipe tables, chairs, counters, and shelves.
• Polish glass and mirrors.
• Arrange furniture neatly after use.

Entrance and Reception

• Clean door handles, glass doors, and windows.
• Clean sinks, mirrors, and countertops.
• Refill soap, paper towels, and other supplies.
• Sanitize toilet areas and mop.
• Empty trash bins regularly.
• Replace liners and ensure bins are clean and odor-free.
• Dust and clean decorations like artwork, plants.
• Clean behind and under furniture.
• Disinfect high-touch areas, including railings and electronic devices.
• Set and clean dining tables promptly between guests.
• Sanitize menus and other guest touchpoints.

Health & Safety Considerations

• Use appropriate cleaning agents for each surface.
• Wear gloves and follow safety protocols.
• Display “Wet Floor” signs during and after mopping.

Maintaining these tasks consistently ensures a pleasant and professional environment for guests.

Qualifications

• Exhibit a cheerful and helpful attitude, and provide excellent guest care.
• Can demonstrate a complete understanding of the menu.
• Be able to follow instructions to achieve brand standards.
• Maintain the ability to be cross-trained in all areas.
• Believe in exceptional guest service.