Waiter/Waitress

Carlotta by BIG MAMMA GROUP; Camden Town; On-site; GBP 10,000 - 40,000; Full time

Job summary

An Italian restaurant group in Camden Town is looking for a Waiter/Waitress to ensure excellent service for guests. You'll have a competitive pay rate plus service charge, a permanent position, and enjoy staff discounts along with various employee benefits. Previous experience and a passion for food are essential.

Benefits

Competitive pay

15% Employee discount

Regular training and growth opportunities

£500 referral bonus

Mental health and wellness support

Qualifications

• A big smile and passion for Italian food.
• Excellent customer service and communication skills.
• Previous experience as a waiter/waitress in a busy restaurant.

Responsibilities

• You will be part of a BIG MAMMA floor team.
• Look after all guests in your section.
• Master the knowledge of products, wines, and cocktails.

Skills

Excellent customer service and communication skills

Great energy and proactive attitude

Team spirit

Passion for Italian food

Previous experience in a busy restaurant

Flexible availability

Job description

Overview

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission is to share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles. Join our amazing team as our Waiter/Waitress.

Responsibilities

• You will be part of a BIG MAMMA floor team.
• Your top priority will be to look after all of the guests in your section - following the steps of service, giving recommendations, upselling and processing payments.
• You will master the knowledge of our products, wines and cocktails.
• You will be opening and closing the floor.
• You will respect health and safety standards and maintain cleanliness and organisation across the floor.
• You will spread magic and make our customers live the best moment of their day.
• You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a \'problem solver\' attitude.

Skills / Qualifications

• Big Smile and passion for Italian food.
• Great energy, proactive attitude and team spirit.
• Excellent customer service and communication skills.
• Previous experience as a waiter/waitress in a busy restaurant.
• Flexible availability, including weekends and evenings.

Offer

• Competitive pay: £12.21/h plus 15% of the Service Charge you generate in your section plus 1 tronc point.
• Permanent, full-time position.
• 5 days working week with 2 consecutive days off.
• Tasty staff food served family style.
• 15% Employee discount in all of our restaurants.
• £500 referral bonus when you refer a friend.
• Employee of the Month award.
• Open Up - free, confidential mental health and wellness support.
• Wagestream: financial well-being platform to access wages between paydays.
• Regular training and growth opportunities.
• Mobility across all of our venues in the UK and Europe.

About Big Mamma

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.