Waiter/ess

Hyatt Group; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company in London is seeking a Waiter/ess to deliver exceptional service and create memorable dining experiences for guests. The ideal candidate has previous experience in premium hospitality, excellent communication skills, and a passion for anticipating guest needs. Benefits include complimentary nights, discounted hotel stays, and continuous learning opportunities.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free meals on duty

Uniform provided

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in a similar role within the premium hospitality segment is preferred.
• Excellent communication and interpersonal skills.
• Ability to anticipate guest needs and provide exceptional service.

Responsibilities

• Deliver exceptional service, creating memorable dining experiences.
• Provide a warm and genuine welcome to all guests.
• Maintain strong knowledge of menu items to provide accurate recommendations.
• Follow departmental standard operating procedures.
• Work collaboratively with colleagues to support efficient service delivery.

Skills

Excellent communication skills

Interpersonal skills

Ability to anticipate guest needs

Job description

Close Inclusive Collection Job Postings Notification

About Hyatt Place London Heathrow Airport

Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s traveller. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.

Duties and responsibilities related to the Waiter/ess role

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit
• Maintain strong knowledge of all menu items, including daily specials and promotions, to provide accurate recommendations and guidance
• Follow departmental standard operating procedures to consistently uphold high service standards
• Work collaboratively with colleagues to support smooth operations and efficient service delivery

About You

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.

Benefits of the Waiter/ess role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this Waiter/ess role and start your journey with Hyatt Hotels!

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