Waiter

The Red Carnation Hotel Collection (Red Carnation Hotels); London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel group in London is seeking a skilled Waiter to deliver exceptional service within its Forbes Five Star boutique hotel. The role demands attention to detail and excellent customer service skills, alongside the ability to thrive in a high-pressure environment. The ideal candidate will possess a strong passion for hospitality and work collaboratively within a team. This full-time position offers competitive salary and outstanding benefits.

Benefits

Holiday allowance starting at 20 days

Excellent service charge

Award-winning learning and development opportunities

50% off on food

Discounted accommodation rates

Two paid volunteering days each year

Free meals on duty

Complimentary uniform and dry-cleaning services

Qualifications

• Previous experience in a similar role within a luxury hotel or high-end restaurant.
• Excellent customer service and interpersonal skills.
• Ability to work effectively within a team.

Responsibilities

• Create memorable experiences for guests using emotional engagement.
• Clean and set up tables, ensuring high levels of cleanliness.
• Take orders and assist with restaurant reservations.

Skills

Customer service skills

Interpersonal skills

Attention to detail

Ability to handle high-pressure situations

Job description

Overview

Waiter – Luxury hotel

Incredible Benefits

We are looking for a Waiter to join our family! We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This is a full-time role and will be reporting into the Food & Beverage Manager.

Location: Hotel 41, London

Employment type: Full-time

Working pattern: Shift work 5 days on 2 days off

Salary: £25,500 + service charge

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

Hotel 41 part of the Red Carnation Hotels is a prestigious Forbes Five Star boutique luxury hotel. This resident only hotel has 30 luxurious rooms and suites and a breathtaking Executive Lounge, discreet but full of atmosphere.

Key Responsibilities

• Creating memorable experience to our guest by using emotional engagement and high attention to details.
• Being familiar with all menus and all products available.
• Cleaning and setting up tables.
• Taking orders for our wonderful guests.
• Making sure that all food service areas are maintained to the highest level of cleanliness and hygiene.
• Assisting with the restaurant with in house telephone calls and messages from guests as well as taking reservations to the company standards.

What are we looking for?

• Previous experience in a similar role within a luxury hotel or high-end restaurant environment is preferred.
• Excellent customer service and interpersonal skills, a keen attention to detail, and the ability to handle high-pressure situations with grace.
• A friendly, enthusiastic, and professional with a strong passion for hospitality and ensuring guests have an unforgettable experience.
• Ability to work effectively within a team, collaborating with colleagues across different departments to ensure smooth service and guest satisfaction.

What\'s in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.