VP, Engineering

Verint; United Kingdom; Remote; GBP 156,000 - 180,000; Full time

Job summary

A global technology firm is seeking a Vice President of Engineering to lead their software development teams and drive innovation within the organization. This role requires significant management experience, expertise in Conversational AI, and a proven track record in agile methodologies. The ideal candidate will ensure exceptional customer experiences while leading a diverse team to meet market demands. Competitive salary ranging from $210K to $240K is offered.

Qualifications

• 10 years of progressive management and leadership experience.
• 15 years overall engineering experience in a large organization.
• Experience with Conversational AI; techniques and patterns of IVA / IVR.

Responsibilities

• Manage overall software development process including architecture.
• Champion the Voice IVA / IVR with stakeholders.
• Ensure customers have exceptional experience and quick ROI.

Skills

Leadership

Project management

Problem-solving

Communication

Agile methodologies

Education

Bachelor’s degree in Computer Science or related field

Tools

Kubernetes

OpenShift

Kafka

REDIS

Job description

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

Verint’s Vice President, Engineering leads the Engineering team for a designated product suite(s). Reporting to our Global VP Engineering, this Vice President develops the product development roadmap and oversees the execution of the roadmap(s) for all components of their assigned product suite(s). The critical leadership role also leads their organization through fast-paced, global change in a manner that maximizes talent capability and engagement.

Principal Duties and Essential Responsibilities:

• Manage overall software development process including architecture, design, implementation, testing, and packaging for both on-premise and SaaS offerings.
• Championing the Voice IVA / IVR with internal and external stakeholders, driving adoption and revenue.
• Ensure our customers have an exceptional customer experience and quickly achieve their ROI.
• Deliver high quality enterprise-grade solutions under aggressive timelines and within budget.
• Lead a geographically diverse product engineering team.
• Drive processes, infrastructure, and a culture that ensures effective execution.
• Provide a clear vision and roadmap for the engineering organization that not only enables Verint to meet market demands but also ensures the development of products that are flexible, scalable, and maintainable.
• Participate as a key member of the R&D leadership team. Work in collaboration with other leaders to develop plans to ensure business and development goals are met.
• Drive innovation and continuous improvement.
• Contribute to and participate in M&A strategy as well as execution. Drive acquisition integration, including integrating related products, platforms and technologies.

Minimum Requirements:

• Bachelor’s degree in Computer Science or related field
• 10 years of progressive management and leadership experience coupled with 15 years overall engineering experience in a large organization
• Experience with agile development methodologies in a “You Build It / You Run It” environment
• Experience with Conversational AI; techniques and patterns of IVA / IVR based products
• Experience with Kubernetes, OpenShift, Kafka, REDIS, DB technologies
• Experience with AI and LLM
• Experience with ASR and Voice technology
• Experience with telecom
• Strong leadership, project management, time management, and problem-solving skills
• Exceptional communication skills coupled with business acumen
• Experience and familiarity with the major software development technologies
• Experience scaling software solutions to support large-scale enterprise solution deployments
• Experience managing a distributed team of developers
• Experience with scoping large engineering projects and delivering projects on time and within scope; experience with trading off a variety of key projects competing for a limited set of engineering resources
• Ability to communicate with non-engineering members of the management team, translating business requirements into engineering projects with specific requirements & scope, resources and project timing
• Ability to influence executive leadership and across a matrixed organization
• Track record of hiring, developing and retaining strong teams
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

MIN: $210K

MAX: $240K