Volunteer to Career Ward Clerk EAU, West Cumberland Hospital

NHS; Whitehaven; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare organization in Cumbria is seeking a Volunteer to Career Ward Clerk for the Emergency Assessment Unit. This role involves answering inquiries, welcoming visitors, and supporting staff. Essential skills include customer service experience, good communication, and IT skills. The unit operates in a fast-paced environment, making organizational skills vital. The position offers valuable experience in a healthcare setting and contributes to patient care. A DBS check is required, and applications are welcome from all backgrounds.

Qualifications

• Experience in customer service is essential.
• Strong communication abilities are required.
• Confidentiality must be understood and respected.

Responsibilities

• Answer telephone enquiries and take messages.
• Welcome visitors and assist with general enquiries.
• Photocopy and scan documents as needed.
• Liaise with other departments and organizations.
• Assisting staff and visitors with department resources.

Skills

Customer Service experience

Good communication skills

Understanding of confidentiality

Patience and understanding

Team working skills

Organisational skills

IT skills

Job description

Volunteer to Career Ward Clerk Support – Emergency Assessment Unit (EAU)

Location: West Cumberland Hospital, Hensingham, Whitehaven (CA28 8JG)

The closing date is 16 December 2025

An exciting opportunity to take part in our Volunteer to Career programme on the Emergency Assessment Unit as a Ward Clerk. EAU is an acute, fast‑paced area admitting, assessing and transferring patients to accommodate emergency admissions. The unit has 27 beds and provides acute care to emergency admissions.

Main duties of the job

• Answering telephone enquiries (internal and external) and taking messages
• Welcoming visitors and helping with general enquiries
• Photocopying and scanning
• Liaising with departments/staff/other organisations
• Helping staff and visitors access appropriate resources within the department
• Going to collect items from other departments when required
• Other administrative tasks relevant to the individual department following instruction/training

About us

At North Cumbria Integrated Care NHS Foundation Trust we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

We are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Disclosure and Barring Service

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that

• Youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• The multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. They can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer.

Nacro Tel: [phone], email: [e-mail]

Unlock Tel: [phone], email: [e-mail] or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children; therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).

A Standard DBS check will be required for this volunteering post.

Person Specification

Essential knowledge and experience

• Customer Service experience
• Good communication skills
• Understanding of the need for confidentiality
• Patience and understanding
• Good team working skills
• Good organisational skills
• Good IT skills

Desirable

• Health and Safety awareness

Essential skills and attributes

• Able to work under pressure
• Aware of own limitations
• Flexible and adaptable

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

West Cumberland Hospital
Hensingham
Whitehaven
CA28 8JG

Employer's website

https://www.ncic.nhs.uk/