Volunteer Support Manager

Bluetownonline; Greater London; Hybrid; GBP 40,000 - 42,000; Full time

Job summary

A charitable organization is seeking a Volunteer Support Manager to lead the Volunteer Support Team and enhance volunteering processes. This role will focus on improving system efficiency and ensuring timely support for volunteers. The ideal candidate will have significant experience managing teams and administrative processes, with a strong understanding of the voluntary sector. The organization offers a competitive salary and numerous benefits, promoting an inclusive work environment.

Benefits

25 days annual leave

Hybrid working options

Volunteering Leave

Life assurance

Private medical insurance

Generous pension contribution

Cycle to work scheme

Access to Digital Library

Wellbeing portal and counselling

Employee development opportunities

Qualifications

• Experience of managing and motivating a large team.
• Experience of managing complex administrative processes.
• Experience of running effective CRM systems including Microsoft Forms and Power Automate.

Responsibilities

• Maintain, review, and update volunteering systems.
• Line manage and support the Volunteer Support Team.
• Manage the Volunteer Support elements of the Training and Admin website.

Skills

Managing and motivating a large team

Managing complex administrative processes

Running effective CRM systems

Delivering first-class service

Understanding of the voluntary and community sector

Tools

Microsoft Forms

Power Automate

Job description

Job Title: Volunteer Support Manager

Location: 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Salary: £40,000 to £42,000 gross per annum, depending on experience

Job type: Full time, permanent

Closing Date: 8 February 2026

Assessment Day: 16 February 2026

Are you looking for a new opportunity supporting volunteers to give their best?

This charity is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with this charity. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

About the role

We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice.

You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes.

Responsibilities

• To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible
• To line manage and support the Volunteer Support Team based at our Support Centre to ensure the delivery of effective and timely support to the volunteers
• To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers
• To work with the Head of Volunteering to review our volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
• To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards
• To develop guidance and associated resources for the support of volunteers
• To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date

Requirements

• Experience of managing and motivating a large team
• Experience of managing, reviewing and refining complex administrative processes
• Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products
• Experience developing processes which are targeted at both internal and external audiences
• Experience of delivering a first-class service to clients or customers
• An understanding of the voluntary and community sector, ideally within the youth field

Desirable

• Experience of managing or supervising a team based remotely
• Experience of being a volunteer
• Experience of managing an onboarding process with the understanding of the importance of safer recruitment
• Experience of empowering a team to deliver a first class customer service
• Experience of leading projects manging change with various stakeholders
• Experience of working with volunteers and the knowledge of how to ensure they are supported

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the our Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

This charity encourages applications from all backgrounds, committed to equity, diversity, and inclusion.

We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training.

Please click APPLY to be redirected to our website to complete your application.

Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.