Volunteer Services Co-ordinator

Birmingham Women's and Children's NHS Foundation Trust; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in Birmingham is seeking a Volunteer Coordinator to manage volunteer activities and support volunteers in their roles. The position requires experience in office administration and customer service, as well as relevant qualifications. This role offers an opportunity to engage with diverse volunteers in a mental health setting, promoting inclusion and support within the community.

Qualifications

• Experience of general office administration.
• Experience of working or volunteering within a mental health setting.
• Experience working with the general public in a customer service type role.

Responsibilities

• Organise and manage volunteer schedules.
• Recruit, induct, train, and support volunteers.
• Complete pre-recruitment checks for volunteers.

Skills

Office administration

Customer service

Volunteer management

Education

GCSE or Equivalent

NVQ level 3 in administration or equivalent experience

Job description

The closing date is 23 September 2025

Overview

We need a Volunteer Coordinator to work in our small team organising our many volunteers and ensuring their time with us is well planned, scheduled and managed. Our Volunteer Service Co-ordinators help recruit, induct, train and support volunteers at our hospital sites and community sites. Administration is a key part of the role but you will also be the person volunteers turn to for helping them get the most out of their volunteering and to offer them guidance and advice. You will also develop positive working relationships with staff across our Hospitals to create new volunteer roles.

Main duties

• Attention to detail with completion of pre-recruitment checks for volunteers
• Supporting volunteers to get the most of their volunteering experience with us
• Support general administration within the team

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neonatal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Job responsibilities

For this opportunity, please view the attached job description and person specification for full details. When completing your application, ensure you evidence how you meet the job description and person specification, including transferable experience, qualifications, skills, and professional registration details (if applicable).

Occasionally we receive a large number of applications and the closing date may be brought forward; please apply promptly to avoid disappointment.

Person Specification

Qualifications

• GCSE or Equivalent
• NVQ level 3 in administration or equivalent experience

Knowledge

• Experience of general office administration
• Experience of working or volunteering within a mental health setting
• Awareness of good practice issues relating to volunteering
• Experience of the volunteering
• Experience of working with the general public in a customer service type role
• Experience working with a diverse range of volunteers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Birmingham Womens and Childrens NHS Foundation Trust

Address

Birmingham Womens and Childrens NHS Foundation Trust