Void Property Repairs Manager

Think Recruitment; Kirton CP; On-site; GBP 49,000; Full time

Job summary

A leading housing association is seeking a Void Property Repairs Manager in East England to lead a team in delivering maintenance services. The ideal candidate will ensure compliance, drive performance, and prioritize customer satisfaction. A salary of £48,526 per annum is offered along with a van and fuel card. This role requires strong leadership skills and a focus on service quality.

Benefits

Van and fuel card provided.

28 days holiday plus bank holidays.

Pension scheme with contributions.

Qualifications

• Experience managing property repairs and maintenance teams.
• Strong customer service focus.
• Knowledge of HSEQ and regulatory standards.

Responsibilities

• Lead day-to-day delivery of property repairs and maintenance services.
• Champion a customer-first approach to service delivery.
• Manage team performance through coaching and development.

Job description

Overview

Void Property Repairs Manager required to join industry leading & highly reputable Housing Association based in the Louth, Mablethorpe, Alford, Horncastle, Boston and Skegness area.

My client is looking for an experienced and professional Void property repairs maintenance to lead a team of multi skilled trades operatives to deliver property repairs and maintenance across the region.

I will be in charge of day to day operations, driving performance, supporting the teams development and ensuring compliance is met as will a strong focus on customer service.

You will make sure that decisions are made with customers values at heart and build trust in the quality of the repairs and maintenance service.

Main Duties

• Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency.
• Champion a customer-first approach-owning service delivery and resolving complaints early.
• Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
• Ensure compliance with HSEQ and regulatory standards.
• Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
• Collaborate across teams and with contractors to deliver joined-up services.
• Promote sustainability goals and responsible resource use.
• Support change by communicating clearly, building resilience and helping the team adapt.
• Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.

You'll be measured on success by

• 95% of repairs and voids completed within target
• 85% first-time fix rate
• 95% customer satisfaction with repairs and estates
• High employee engagement and low voluntary turnover
• Delivery of improvements, cost-efficiency, and sustainability outcomes

Salary

£48,526 per annum + Van + Fuel Card

Benefits

• Van and fuel card provided.
• 28 days holiday plus bank holidays.
• Pension scheme is matched with min contribution of 3% up to 6% so combined max would be 12%.

INDPS