Voice and Unified Communications Engineer

EAST LONDON NHS FOUNDATION TRUST; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization is seeking a skilled Unified Communications Engineer to manage and enhance communication platforms. The ideal candidate will have expertise in UC technologies such as CUCM and MS Teams, design and support a reliable UC environment, and ensure documentation is maintained effectively. Weekly onsite work in London is required. Candidates should embody values of care, respect, and inclusivity.

Qualifications

• Strong technical background in UC technologies like CUCM, PSTN, and MS Teams.
• Experience in designing and supporting communication platforms.

Responsibilities

• Design, configure, and support UC environment, ensuring high availability.
• Collaborate with business to align systems with user requirements.
• Monitor system performance and resolve technical issues.

Job description

Overview

Voice and Unified Communications Engineer We are seeking a highly skilled Unified Communications Engineer to manage, support, and enhance our communication platforms and systems. The role requires weekly onsite work in London and expertise across various UC technologies, including CUCM, Legacy Voice (PSTN) and MS Teams. The ideal candidate will have a strong technical background and the ability to collaborate with cross-functional teams to ensure optimal operation and user experience.

Responsibilities

• Design, configure, and support UC environment, ensuring high availability and performance.
• Ensure secure and efficient communication across UC platforms.
• Oversee the configuration, maintenance, and troubleshooting of Voice & UC Solutions.
• Manage and support MS Teams, ensuring reliable communication for trading environments.
• Monitor system performance and resolve any technical issues.
• Collaborate with business to align systems with user requirements.
• High degree of documentation skills, for creating and maintaining design and operational documentation, Change documentation, Runbooks, Test plans and any other operational documentation as required.
• Operate within an Agile environment.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.