Senior Onsite Coordinator

Vodafone; Swindon; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading telecommunications company in Swindon seeks a dedicated Onsite Adviser to manage corporate customer accounts. The role requires strong customer service skills, an ability to build relationships, and expertise in handling customer queries. You will ensure customer loyalty through timely and quality support and work closely with key stakeholders. The ideal candidate will have experience in customer service, excellent keyboard skills, and a solid understanding of mobile devices. This position offers a competitive salary and benefits in a vibrant work environment.

Benefits

Bonuses and discount vouchers

Up to 28 days off plus bank holidays

Pension plan

Paid time for charity work

Qualifications

• Strong ability to build relationships with stakeholders.
• Previous customer service experience.
• Excellent keyboard skills and systems knowledge.

Responsibilities

• Manage the day to day running of a prestigious Corporate Customer.
• Process orders and maintain customer databases.
• Act as the first point of contact for customer queries.

Skills

Customer service experience

Excellent keyboard skills

Ability to manage time

Understanding of mobile devices

Tools

Microsoft Excel

Job description

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Location: Swindon (Within the clients office)
Salary: £30,450 plus yearly bonus
Hours: 37.5 hours per week Monday - Friday
Contract: Permanent Full Time Contract

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Join our Customer Service team and help us deliver an amazing experience for our customers. Earn their loyalty and trust by putting them at the forefront of everything we do.

What you'll do

You'll manage the day to day running of one of our prestigious Corporate Customers, to ensure customer loyalty through quality, speed and innovation. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business`s mobile strategy.

Key Accountabilities:

• Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.
• Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues.
• The supplying and QA of management information and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis.
• First point of contact and responsible for maintaining relationships with customer, end users and accounts team.
• Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving.
• Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing.
• Maintain equipment storage and distribution, being responsible for audit logs.
• Provide end user assistance for users porting and migrating onto the Vodafone Network.
• Provide end users with first line information on benefits of the Vodafone Network.
• Provide enhanced service and service levels for VIP users.
• Support with training of all cover advisors to ensure we maintain a seamless level of service.
• Supporting other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site.

Who You Are

• A strong ability to build relationships with internal and external stakeholders.
• Previous customer service experience
• Ability to manage own time to always deliver great service.
• Excellent keyboard skills and systems knowledge including Microsoft Excel
• Interest / understanding of Mobile devices including features / benefits.

Worried that you don't meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website. We have removed external links to avoid non-compliant markup.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

#VodafoneThree
#LI-Onsite

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.