Visitor Services Supervisor - Functions & Events

ZipRecruiter; Fyvie; On-site; GBP 25,000 - 35,000; Full time

Job summary

A heritage property management team seeks a Visitor Services Supervisor for Fyvie Castle in Scotland. This role involves overseeing weddings and corporate events, ensuring exceptional customer care, and managing daily operations. The ideal candidate will have strong hospitality management skills and be comfortable coordinating events in a busy setting, often working weekends and evenings. Join a team dedicated to providing outstanding visitor experiences.

Qualifications

• Experience in duty management within a visitor attraction or hospitality setting is beneficial.
• Outgoing and approachable personality.
• Ability to work regular weekends and long hours.

Responsibilities

• Develop and promote weddings and corporate/private-hire business.
• Interact directly with clients to anticipate and meet their needs.
• Coordinate and supervise staffing for events.
• Set up and clear rooms for events.
• Act as Duty Manager on weekends and evenings.

Skills

Hospitality management

Event coordination

Customer service

Sales skills

Team leadership

Job description

Job Description

We are looking for an experienced and talented individual to join the management team of our fantastic property, Fyvie Castle. This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the future and what we do every day as a business: bringing people together and providing them with the greatest visitor experience.

Set within the wider Garden and Estate, Fyvie Castle is a magnificent fortress in the heart of Aberdeenshire acting as a sterling example of Scottish Baronial architecture. Inside, the rooms are filled with antiquities and lavish oil paintings. Out in the grounds the grandeur continues, with a picturesque lake and unusual glass-roofed racquets court. A hub of activity, the castle also boasts a Victorian Kitchen Tearoom, snug shop and a growing functions and events programme. Fyvie Castle has a spectacular Music Gallery for weddings or private dining and an unusual glass-roofed racquets court, providing a unique venue to suit a range of events.

KEY PURPOSE

The Visitor Services Supervisor –Functions & Events will develop and drive hospitality in its corporate and commercial capacity (weddings, private hire and corporate events) whilst working in conjunction with colleagues a busy programme of public events and activities. The ideal candidate will be comfortable in selling our facilities and securing business to meet out budget targets and equally comfortable in operationalising these bookings.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are translated into pragmatic actions by staff, and, with delegated responsibility for weddings and functions, is the “face” of the Trust to visitors and corporate/private-hire clients. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/ reputation.

The successful candidate will be expected to work regular weekends, long and unsociable hours on occasion to achieve tough financial objectives. They will be outgoing, assertive, and approachable with a flair for innovative ideas.

This role will be a key support within a team of duty managers for daily operations, experience of duty management within a visitor attraction or hospitality setting would be beneficial.

KEY RESPONSIBILITIES

Wedding & Function Management:

• Develop and promote – in conjunction with the Visitor Services Manager – weddings, corporate/private-hire business, and any external events that demonstrate a “return on investment” to contribute to the property’s financial sustainability.
• Undertake direct and indirect interaction with couples, corporate/private-hire clients, and external event organisers; ensuring that their needs are anticipated and met as part of the property’s drive for excellence in customer care.
• Ensure that efficient arrangements are made for the property for weddings, functions, and corporate/private hire.
• Coordinate, supervise, and personally participate in the staffing of weddings, corporate/private-hire functions and external events, and with the advice and support of specialist/advisory staff and volunteers.
• To set up, prepare rooms, move equipment in a timely manner before an event and clear down after event completion
• To support on occasion other weddings and function across the Aberdeenshire cluster of NTS properties.
• To act as Duty Manager on a shared basis, which will involve weekend and evening work.