Visitor Management Officer

Lake District National Park Authority; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A national park authority in the UK is seeking Visitor Management Officers for a seasonal role. This position involves engaging with visitors, managing car parks, and supporting visitor management initiatives. The ideal candidates will be friendly, proactive problem-solvers with strong communication skills. This is a great opportunity to make a positive impact in one of the UK's most iconic destinations while enjoying the outdoors.

Benefits

Local Government Pension Scheme

Free parking in our carparks

Paid volunteer time

Commitment to wellbeing

Qualifications

• Hard working and friendly personality.
• Ability to stay calm during busy periods.
• Experience in engaging and educating visitors.

Responsibilities

• Engagement with visitors across the National Park.
• Support Area Action Visitor Management Plans.
• Management of car parks for positive visitor experiences.

Skills

Excellent communication skills

Proactive problem-solving

Engaging with visitors

Job description

Position 1: 37 hours per week (5 days), seasonal for 7 months (April – October, 3 year fixed term contract) Position 2: 29.6 hours per week (4 days), seasonal for 7 months (April – October, 3 year fixed term contract)

Rota shifts over 7 days, to include some weekend working.

We’re looking for two Visitor Management Officers to join our friendly and proactive team during the busy summer season. Based at Coniston Boating Centre, you’ll play a key role in supporting the Authority’s car parking operations, parking enforcement, public facilities and wider visitor management activities across the National Park.

We will provide a van to enable you to carry out your duties. Once you’re fully up to speed with your duties, you’ll be able to work from other National Park sites, including Kendal, Threlkeld and Haverthwaite.

You’ll work closely with a range of internal and external partners to deliver initiatives that support high visitor pressure locations, contributing to the work of the Cumbria Strategic Visitor Management Group (SVMG).

If you’re passionate about the Lake District, enjoy the outdoors and love engaging with people from all walks of life this is a fantastic opportunity to make a real difference. You’ll be helping create positive visitor experiences in one of the UK’s most iconic and world class destinations.

What’s it like to work with us?

Our people are passionate about the landscape and proud of the role they play to look after it and help people enjoy it. We are innovative and agile in our approach to work, ensuring we get the best from our resources.

The role

• Engagement with visitors across the whole of the National Park, providing education and encouragement to prevent or reduce visitors’ adverse behaviours and impacts. To respond to visitors’ damage to the landscape, by taking practical steps to mitigate those harms.
• Supporting the delivery of Area Action Visitor Management Plans and the requests of the Strategic Visitor Management Group.
• On site management of the LDNPA’s car parks owned, managed, and leased for the purpose of maximising The Authority’s car parking income contribution, and facilitating a positive visitor parking experience.

About you

You’ll be hard working, friendly and happy to engage and interact with and educate visitors.

You’ll have excellent communication skills, a proactive approach to problem-solving, and the ability to stay calm and helpful during busy periods.

Please read the attached role profile for the full person specification on this post.

About us

The Lake District National Park Authority looks after this unique corner of England and UNESCO World Heritage Site. We encourage people to protect, connect and grow as well as supporting those who live and work here. Our staff include rangers and field workers, advisers at our visitor centres, planners and ecologists.

Working with us

• Local Government Pension Scheme
• Free parking in our carparks
• Paid time off so you can volunteer
• Commitment to wellbeing

See our website for a complete list of our employee benefits.

Contact

For an informal chat and to find out more, please contact Nathan Leadbeater (Visitor Services Supervisor) on 07712 809977

We reserve the right to close this advert early should we receive sufficient applications, so please apply early to avoid missing this opportunity.

Diversity and Inclusion

As an equal opportunities' employer, the Lake District National Park Authority is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Disability Confident Employer

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. By ‘minimum criteria’ we mean that you must provide evidence in your application which demonstrates that you meet the level of competence required under each of the essential criteria, as well as meeting any of the qualification, skills or experience defined as essential.