Visitor Experience & Operations Manager

The Wordsworth Trust; South Heighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A cultural heritage organization in South Heighton is seeking a Visitor Operations Manager to oversee day-to-day operations at Wordsworth Grasmere. This role involves managing a team and delivering exceptional visitor experiences at our renowned destination. The ideal candidate will have background experience in visitor operations and strong leadership skills. Responsibilities include managing café and shop operations, evaluating visitor experiences, and making key operational decisions.

Qualifications

• Experience in managing visitor operations or similar roles.
• Strong leadership skills and ability to manage a dedicated team.
• Skill in delivering high-quality visitor experiences.

Responsibilities

• Lead day-to-day operations at Wordsworth Grasmere.
• Manage and evaluate all aspects of visitor experience.
• Make operational decisions and act as Duty Manager.

Job description

A cultural heritage organization in South Heighton is seeking a Visitor Operations Manager to oversee day-to-day operations at Wordsworth Grasmere. This role involves managing a team and delivering exceptional visitor experiences at our renowned destination. The ideal candidate will have background experience in visitor operations and strong leadership skills. Responsibilities include managing café and shop operations, evaluating visitor experiences, and making key operational decisions.