Visitor Centre Assistant

Forest Holidays; Wales; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading forest vacation company in Wales is seeking a Visitor Centre Assistant to join their Garwnant team. In this vital role, you'll deliver outstanding customer service and operational support at one of the UK's stunning forest locations. You should have a positive attitude, effective communication skills, and a keen attention to detail. This part-time role offers opportunities to develop your skills while engaging with nature and the local community.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

One full paid day to volunteer

Subsidised meals

Wellbeing events & activities

Discounts on breaks

Hundreds of discounts on top brands

Qualifications

• Strong work ethic and passion for exceptional customer service.
• Ability to show great attention to detail.
• Experience in a customer-facing role is an advantage.

Responsibilities

• Provide operational support to the facility.
• Ensure health and safety checks are completed.
• Maintain the presentation of the location.
• Act as a liaison for visitors and provide local knowledge.
• Ensure the Visitor Centre facilities are clean and functional.

Skills

Positive, can-do attitude

Effective communication

Attention to detail

Job description

Be a part of making escapes to a cabin in the Brecon Beacons special

• Location: Garwnant (Brecon Beacons)
• Salary: £12.21 per hour
• Working Hours: Part-time, 24 hours per week
• Days of Work: 3 out of 7 days
• 🚘 Transport: Due to the location of this site, applicants must have reliable transport to and from work, preferably their own car and valid license.

We have an exciting opportunity for a Visitor Centre Assistant to join our Garwnant team! Be part of creating special escapes in one of Wales’ most beautiful forest locations, surrounded by rushing rivers and 400 acres of Welsh woodland. Develop your skills while providing outstanding service to our guests, gaze up at exceptionally starry skies in this Dark Sky Reserve, and listen to the cheerful songs of willow warblers.

About the Visitor Centre Assistant Role:

Open all year round, as a Visitor Centre Assistant you play a pivotal role in the hub of our location. This role will be all about the visitor, delivering outstanding customer experience to all our guests on a daily basis.

We are looking for individuals with a real passion for delivering great service with a strong work ethic as delivering exceptional customer service is essential. This role involves reception duties for our visitors, providing guidance and answering queries as well as offering exemplary service throughout their visit.

Key responsibilities include:

• ➡️ Provide operational support to the facility.
• ➡️ Ensure all health and safety checks have been completed, potential hazards identified and resolved through our contractors.
• ➡️ Maintain the brand presentation of the location, completing regular litter picks of area and walk/cycling trails for our visitors.
• ➡️ Act as liaison and provide knowledge for visitors who aren’t familiar with the visitor centre and local walks, building rapport with the local community who frequently visit the centre.
• ➡️ Ensure the facilities at the Visitor Centre are functioning correctly and are clean and well presented.

What Are We Looking For?

You put our guests at the heart of everything you do and have a helpful, positive personality. Passionate about all the little details that make a holiday great is what makes our guests return time and time again.

We’re looking for someone with:

• ✅ A positive, can-do attitude and a strong work ethic.
• ✅ The ability to communicate effectively.
• ✅ Great attention to detail.

Who Are Forest Holidays?

We’re a Certified B Corp, recognised as a force for good. Our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people, stewards of 244.5 hectares of forest, managing the land for conservation while creating spaces in nature for people to stay.

Our tucked-away cabin locations are always thoughtfully placed — places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• ✈️ Generous holiday allowance — Take the time you need to recharge.
• 💰 Performance-based bonuses — Earn a 5% bonus (paid quarterly) when customer service targets are met.
• 🎉 Social events and awards evenings — Celebrate success with your team.
• 🔒 Pension scheme — Secure your future with our company pension.
• 💛 One full paid day to volunteer — Give back to a cause you care about.
• 🍴 Subsidised meals — Discounted food when working on location.
• ❤️🩹 Wellbeing events & activities — Focus on your mental and physical wellness.
• 🏠 Save on breaks — Enjoy up to 20% off. Friends and family also receive 15% off.
• 🛍️ Hundreds of discounts — Save on top brands across the UK.

Pay Rates for Aged 16 and 17:

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

Reasonable Adjustments:

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

🌿 Click ‘Apply’ now to start your journey with us at Garwnant. Don’t miss out on this fantastic opportunity!