VIP Lounge Host — Luxury Guest Experience Specialist

Intercontinental Hotels Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent hospitality organization in Manchester seeks passionate individuals for exceptional service roles. Candidates will deliver high standards of service to guests, especially VIPs, while assisting in food and beverage operations. Strong communication and teamwork skills are essential for success in creating memorable guest experiences. The role promises competitive salary and numerous benefits, enhancing both financial security and personal growth opportunities.

Benefits

Competitive salary

Paid overtime

Paid holidays

Discounted room rates

Generous maternity/paternity pay

Qualifications

• Experience in food & beverage service is preferred.
• Ability to think ahead and manage potential issues.
• Background in front office or food & beverage service is desirable.

Responsibilities

• Provide exceptional service to VIP guests.
• Maintain a welcoming and comfortable lounge environment.
• Assist with food & beverage service to meet quality standards.
• Handle guest queries and resolve issues promptly.
• Anticipate guest needs and respond proactively.
• Work collaboratively with colleagues for seamless experiences.

Skills

Exceptional service to VIP guests

Strong communication skills

Problem-solving ability

Teamwork

Job description

A prominent hospitality organization in Manchester seeks passionate individuals for exceptional service roles. Candidates will deliver high standards of service to guests, especially VIPs, while assisting in food and beverage operations. Strong communication and teamwork skills are essential for success in creating memorable guest experiences. The role promises competitive salary and numerous benefits, enhancing both financial security and personal growth opportunities.