VIP IT Support Engineer – Onsite Leader (Legal)

Ignite Digital; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT recruitment agency is looking for an experienced Senior IT Support Engineer for onsite VIP support in Central London. This role focuses on delivering high-touch support to senior stakeholders in a global legal firm. Responsibilities include troubleshooting, managing installations, and acting as a key escalation point. The ideal candidate should have extensive experience in deskside support, with a strong focus on interpersonal skills. Competitive salary and benefits offered.

Benefits

Competitive salary with performance-based bonus opportunities

Private medical and dental cover

Travel and critical illness insurance

Pension contributions and season ticket loan

Access to Global Skills Academy for training and development

Qualifications

• Proven experience in onsite deskside support for senior stakeholders.
• Supervisory or previous team leading experience preferred.
• Professional, calm under pressure, with independent working capabilities.

Responsibilities

• Deliver white-glove support to executives for a seamless experience.
• Provide 2nd-line support for Windows and Office 365.
• Troubleshoot hardware, software, and network issues.

Skills

White-glove support

Windows 10/11

Microsoft Office 365

SCCM

Troubleshooting

Interpersonal skills

ServiceNow

PowerShell scripting

Tools

SCCM

Intune

ServiceNow

Job description

A leading IT recruitment agency is looking for an experienced Senior IT Support Engineer for onsite VIP support in Central London. This role focuses on delivering high-touch support to senior stakeholders in a global legal firm. Responsibilities include troubleshooting, managing installations, and acting as a key escalation point. The ideal candidate should have extensive experience in deskside support, with a strong focus on interpersonal skills. Competitive salary and benefits offered.