VIP Guest Experience Manager

Hilton Worldwide, Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company seeks a Guest Experience Manager to lead the Guest Relations Team, ensuring exceptional service for VIP guests. The role involves managing daily operations, designing personalized experiences, and collaborating across departments. Candidates should have experience in a 5-star environment, excellent communication skills, and a passion for guest service. The position is based at the Hilton London Wembley, with opportunities to work in a luxury setting and develop a rewarding career.

Benefits

Global travel program for team members

Meals while on duty

Uniforms

Opportunity to be part of a fabulous team

Qualifications

• Previous experience in a 5-star hospitality environment is essential.
• The right experience to lead a team in luxury service settings.
• Excellent personal presentation and communication skills required.

Responsibilities

• Lead and oversee the Guest Relations Team.
• Design VIP guest experience and personal Concierge Services.
• Monitor staffing levels to ensure business demands are met.
• Manage the daily operations of the Guest Relations team.

Skills

Leadership in hospitality

Communication skills

VIP guest relations

Commercial awareness

Education

Degree in hospitality management

Tools

ONQ Property Management System

Job description

A leading global hospitality company seeks a Guest Experience Manager to lead the Guest Relations Team, ensuring exceptional service for VIP guests. The role involves managing daily operations, designing personalized experiences, and collaborating across departments. Candidates should have experience in a 5-star environment, excellent communication skills, and a passion for guest service. The position is based at the Hilton London Wembley, with opportunities to work in a luxury setting and develop a rewarding career.