Vice President, Client Service Management

BNY Mellon; Manchester; On-site; GBP 80,000 - 120,000; Full time

Job summary

A global financial services company in Manchester is seeking a Vice President for their Global Payments & Trade Client Servicing team. The role involves servicing clients across various market segments, managing inquiries, and providing functional support for compliance. The ideal candidate will have substantial client-facing experience within financial services and an understanding of payment products, with fluency in German preferred. This position offers competitive compensation and a strong culture of excellence.

Benefits

Competitive compensation

Generous paid leave

Flexible global resources and tools

Qualifications

• Direct client-facing experience within financial services is crucial.
• Experience with correspondent banking and the payment product life cycle is preferred.
• Ability to discuss digital solutions with clients.

Responsibilities

• Service clients across different market segments with inquiries.
• Manage investigations related to payment and trade services.
• Provide support and maintain positive client experiences.

Skills

Direct Client Facing Experience within Financial Services

Experience of correspondent banking

Understanding of payment’s product and life cycle

Experience discussing client digital solutions

Experience working in a global team

Fluent in German

Job description

JOB OVERVIEW

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President to join our Global Payments & Trade Client Servicing team in EMEA. This role is in Manchester, United Kingdom.

RESPONSIBILITIES

In this role, you’ll make an impact in the following ways:

• Servicing clients across different market segments and/or regions with multiple countries and languages
• Serves as the main contact for day-to-day client inquiries and will manage different types of investigations including resolutions on specific products such as payment, trade or any other BNY product/service issues.
• Provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
• You will also provide day to day servicing support to BNY Global Payments & Trade Relationship Management and maintain positive client experience to our existing and potential new clients.

QUALIFICATIONS

To be successful in this role, we're seeking the following;

• Direct Client Facing Experience within Financial Services
• Experience of correspondent banking or understanding of the payment’s product and life cycle.
• Experience of discussing client digital solutions to clients
• Experience of working in a global team
• Fluent in German is preferred, however not essential

RECENT AWARDS

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

BENEFITS & REWARDS

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

LINKS

BNY Newsroom

BNY LinkedIn

EEO STATEMENT

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.