Veterinary supervisor

Planet Pharma; Reading; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading veterinary consultancy in the UK seeks a qualified Veterinary Technical Advisor to provide customer support and manage product-related enquiries. The ideal candidate will facilitate communication between veterinary professionals and internal teams while supporting training initiatives. Strong experience as a veterinarian alongside pharmacovigilance knowledge is essential for this role, which offers a collaborative environment and diverse responsibilities.

Qualifications

• Qualified veterinarian with relevant experience.
• Strong communication skills for customer support.
• Knowledge of pharmacovigilance and veterinary practices.

Responsibilities

• Respond to technical enquiries from veterinary teams and customers.
• Investigate and manage adverse reactions and product complaints.
• Liaise with internal departments to resolve product issues.

Job description

Job Description

An exciting opportunity has opened for a qualified veterinarian to join a dynamic technical services team as a Veterinary Technical Advisor. This role offers a unique blend of customer support, pharmacovigilance, and cross‑functional collaboration, supporting both companion animal and farm animal portfolios.

The successful candidate will be the first point of contact for technical product enquiries from veterinary professionals, pet owners, and farmers. They will also play a key role in managing adverse event reports, supporting internal teams, and contributing to training and educational initiatives.

🔍 Key Responsibilities

• Respond to technical enquiries via phone, email, and post, providing accurate and timely information to veterinary teams and customers.
• Investigate and manage suspected adverse reactions, product complaints, and lack of efficacy reports in line with pharmacovigilance guidelines.
• Liaise with internal departments (e.g., quality, field teams) to resolve product‑related issues and ensure customer satisfaction.
• Maintain and update technical documentation, FAQs, and internal knowledge bases.
• Support onboarding and training of new technical team members and assist the sales force with product knowledge.

Collaborate with marketing, operations, and other business units to provide technical input and custome...