Veterinary Receptionist

British Veterinary Association; Loddon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary clinic in Loddon is seeking a Receptionist to be the first point of contact for clients. The role includes greeting clients, managing appointments, and supporting a friendly team. The ideal candidate has excellent people skills and is well-organised. This position offers a competitive salary, generous leave policy, and various employee benefits in a supportive working environment.

Benefits

6.6 weeks annual leave

Birthday leave

Pension scheme

Discounted staff pet care

Cycle to work scheme

Qualifications

• Strong people skills and a positive attitude are essential.
• Must be organised and efficient in handling tasks.
• Professional phone manner is required.

Responsibilities

• Greet clients and ensure a positive experience.
• Answer and manage phone calls professionally.
• Book and manage appointments efficiently.
• Handle payments and prescriptions accurately.
• Maintain a tidy reception area.

Skills

People skills

Organisational skills

Professional communication

Admin tasks

Job description

Overview

Are you a people-person who loves animals and enjoys making a great first impression? We're on the lookout for an additional Receptionist to join our fantastic team here at Wherry Vets!

You'll be at the heart of our practice - the first friendly face our clients see when they walk through the door, and the reassuring voice they hear on the phone. If you're organised, great with people, and love being part of a supportive team, this could be the perfect role for you.

What You'll Be Doing

• Giving every client and patient a warm welcome and a positive experience
• Answering phones and managing calls with professionalism and care
• Booking, rescheduling, and following up on appointments
• Keeping everything running smoothly behind the scenes with admin tasks
• Handling payments and dispensing prescriptions accurately
• Keeping our reception and consult rooms tidy, clean, and inviting
• Supporting your colleagues and helping the practice run like clockwork!
• No two days are the same - but every day is rewarding.

Why Wherry Vets?

We\'re a large, purpose-built small animal practice with a brilliant, long-standing team who genuinely enjoy working together. Team spirit and support are at the core of everything we do.

We\'re based just outside the charming market town of Bungay, in a beautiful part of the country near the coast and only 15 miles from Norwich. Whether you\'re into countryside walks, spotting wildlife, or love water-based activities like paddleboarding or kayaking - there\'s something here for everyone.

Your Work Schedule

• Full-time role
• Ideally a 5-day working week
• Some late shifts required
• No weekends or out-of-hours work at present - further details to be discussed at interview

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care