Veterinary Receptionist

Vets for Pets; East Grinstead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary practice located in East Grinstead is seeking a dedicated Veterinary Receptionist to provide exceptional client service and care for pets. The ideal candidate will have experience in the veterinary industry or customer care, demonstrating strong computer literacy and the ability to build trust with clients. This full-time role offers a modern workspace and benefits like discounts and career development opportunities. Join us in creating a positive environment for our patients and their owners!

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Previous experience in the veterinary industry or a customer care role is preferred.
• Strong computer literacy and attention to detail.
• Ability to maintain a calm, attentive approach focusing on clients’ needs.

Responsibilities

• Provide exceptional service to clients and the highest standard of care to their pets.
• Build and maintain strong, trusting relationships with clients and their pets.
• Coordinate the smooth running of daily practice operations.

Job description

Veterinary Receptionist - Join Our Brand-New Practice in East Grinstead!

Are you a dedicated Receptionist looking for an exciting new challenge?

We’re thrilled to announce the opening of our state‑of‑the‑art practice in March 2026 - and we’re looking for an enthusiastic, caring professional to join us on this journey!

Our brand‑new surgery, located inside one of our stores in the heart of East Grinstead, has been purpose‑built to provide not only the highest clinical standards but also a modern, welcoming workspace for our entire team.

We pride ourselves on creating a collaborative, supportive, and positive environment where every team member is valued and encouraged to thrive.

Join us and be part of something special from the very beginning!

What your typical day will look like:

• Provide exceptional service to clients and the highest standard of care to their pets, acting as a vital link between clients and the clinical team.
• Build and maintain strong, trusting relationships with clients, their pets, and the practice team to ensure a positive experience at every visit.
• Deliver outstanding client service throughout each interaction, ensuring clients feel valued, informed, and confident in the care their pets receive.
• Greet clients warmly, offer support and guidance, process payments accurately, and efficiently manage future bookings.
• Coordinate the smooth running of daily practice operations using our online booking system, demonstrating strong computer literacy and attention to detail.

This is a Full‑Time role working 40 hours per week.

The attributes required:

• Previous experience in the veterinary industry or a customer care role is preferred.
• Act as the friendly and welcoming face for clients and their pets upon arrival at the practice.
• Provide clear guidance and support by maintaining a thorough knowledge of all practice services and additional offerings.
• Demonstrate a calm, attentive approach, consistently focusing on clients’ needs and providing reassurance when required.
• Bring enthusiasm, energy, and a genuine passion for delivering exceptional client service and pet care.
• Handle a variety of situations with professionalism and empathy—from comforting clients during difficult moments to sharing in the joy of a pet’s first visit.
• Contribute to a warm, supportive, and team‑oriented environment, helping to create a positive experience for clients and colleagues alike.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• Access to discounts and cashbacks
• In‑house career development opportunities
• Pension and holiday allowance

Location

RH19 1QL

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!