Veterinary Receptionist

Vets for Pets; Cardiff; On-site; GBP 20,000 - 24,000; Full time

Job summary

A veterinary practice in Cardiff is looking for a Veterinary Receptionist to provide exceptional service and support to clients and their pets. This full-time role involves greeting clients, coordinating appointments, and ensuring a welcoming atmosphere. Ideal candidates are friendly, attentive, and possess strong client service skills. Benefits include career development opportunities, discounts, and a pension plan. Join a team that values diversity and makes a difference in the community.

Benefits

20% discount at partner retailers

In-house career development opportunities

Pension scheme

Holiday allowance

Qualifications

• Must provide exceptional service to clients and care for their pets.
• Ability to manage payments and bookings confidently.
• Must create a welcoming and friendly atmosphere in the practice.

Responsibilities

• Greet clients and provide support, guidance, and expertise.
• Coordinate day-to-day operations using an online booking system.
• Ensure client satisfaction during visits to the practice.

Skills

Client service

Computer literacy

Relationship building

Attentiveness

Job description

If you’re passionate about delivering excellent service and thrive in a team environment, we have the perfect opportunity for you to join us as a Veterinary Receptionist at our Llanrumney Vets for Pets practice.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This full-time role is 40 hours per week, Monday to Friday, with shifts between 8:30am and 6:00pm, plus a minimum of 1 in 3 Tuesdays until 8:00pm.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to‑speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension, and holiday allowance.

Location

CF3 5NQ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!