Veterinary Client Experience Coordinator

Royal Veterinary College; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading veterinary institution in the UK is seeking a Client Services Co‑ordinator for their Veterinary Hospital. In this front-facing role, you will be the first point of contact for clients, providing exceptional service through effective communication and organisational skills. The ideal candidate will have experience in a client-facing role, preferably in a healthcare or veterinary environment, and be proficient in administrative tasks. Benefits include a competitive pension package and access to on-site fitness facilities.

Benefits

Competitive and attractive pension package

Family friendly policies

On site café and restaurant

Free membership to the Fitness and Wellbeing Centre

Cycle to work scheme

Free mini-bus service

Qualifications

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting.
• Exceptional attention to detail and accuracy.
• Experience handling insurance claims is highly desirable.

Responsibilities

• Greeting clients and providing a warm, welcoming experience.
• Handling and accurately processing client and patient information.
• Dealing with incoming calls and emails.

Skills

Client-facing experience

Proficiency with Microsoft Office

Attention to detail

Communication skills

Organisational skills

Tools

CRM/database systems

Job description

A leading veterinary institution in the UK is seeking a Client Services Co‑ordinator for their Veterinary Hospital. In this front-facing role, you will be the first point of contact for clients, providing exceptional service through effective communication and organisational skills. The ideal candidate will have experience in a client-facing role, preferably in a healthcare or veterinary environment, and be proficient in administrative tasks. Benefits include a competitive pension package and access to on-site fitness facilities.