Veterinary Care Assistant - Southampton

Pets at Home; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary services provider in Southampton is seeking a Veterinary Care Assistant. This Full-Time role involves welcoming clients, helping ensure high standards of care, and providing non-clinical support to colleagues. Ideal for candidates passionate about animal welfare and considering a future as a Student Veterinary Nurse, the position offers numerous benefits, including discounts and career development opportunities.

Benefits

20% discount at the Vet Group

Access to additional discounts and cashback schemes

In-house career development

Pension scheme

Generous holiday allowance

Qualifications

• Enthusiastic and passionate about animal care and customer service.
• Ability to handle a wide range of situations calmly and positively.
• Willingness to progress into a Student Veterinary Nurse role.

Responsibilities

• Welcome clients and their pets warmly upon arrival.
• Stay informed about all practice services to assist clients confidently.
• Create a supportive and welcoming atmosphere for clients and colleagues.

Skills

Excellent customer service

Animal care enthusiasm

Strong communication skills

Job description

Overview

Veterinary Care Assistant - Southampton

We''re delighted to offer an excellent opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our team at Hedge End Vets for Pets.

Our bright, spacious, and air-conditioned practice has been purpose-built to industry-leading standards and is equipped with state-of-the-art technology, including digital X-ray facilities and an in-house laboratory.

In this role, you\'ll support colleagues with a range of non-clinical duties to help ensure the smooth running of the practice and deliver the highest standard of patient care.

This position is ideal for someone looking to progress into a Student Veterinary Nurse role in the future.

Responsibilities

• This is a Full-Time role working 38 hours per week
• You offer a warm, friendly welcome to clients and their pets as soon as they arrive at the practice.
• You stay fully informed about all practice services, enabling you to confidently guide clients when needed.
• You remain calm, attentive, and focused on delivering an excellent client experience.
• You bring enthusiasm and energy to your role, with a genuine passion for both customer service and animal care.
• You can handle a wide range of situations—providing comfort during difficult moments and celebrating the happier ones, such as a puppy\'s first visit.
• Your positive, engaging personality helps create a supportive and welcoming atmosphere for both clients and colleagues.
• In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• In return, we offer a range of benefits including a 20% discount at the Vet Group, Pets at Home and the Groom Room, access to additional discounts and cashback schemes, in-house career development opportunities, a pension scheme and generous holiday allowance.

Location

• SO30 2UH

We''re committed to building a team as diverse as the communities we serve. Our inclusive culture celebrates individuality, so if you meet the requirements of this role, we''d love to hear from you.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.

We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.

Even if your skills and experience don''t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!