Veterinary Administration Assistant

Dogs Trust Worldwide; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A UK dog charity is seeking a Vet Admin Assistant to join their veterinary team in London, where you will be the first point of contact for clients. This role involves managing inboxes and assisting with administrative tasks related to an emergency fund for pet owners. The ideal candidate will be organized and possess exceptional communication skills. The position offers a hybrid working model with a salary of £26,650 per year, alongside various benefits.

Benefits

Competitive salary

Benefits

Flexible working hours

Qualifications

• Experience in administrative roles is preferred.
• Ability to assist clients with exceptional customer service.
• Interest in the aims of Dogs Trust is essential.

Responsibilities

• Be the first point of contact for the Vet team.
• Assist with monitoring inboxes and providing service.
• Support administration of the emergency fund for dog owners.
• Process prescriptions and maintain accurate records.

Skills

Excellent organisation skills

Excellent communication skills

Ability to work under pressure

Proficiency across different systems

Job description

Are you an experienced administrator with exceptional organisation skills? Do you want to be a part of a team that makes a difference to the lives of dogs in need?

We’re looking for a Vet Admin Assistant to provide assistance to our veterinary team and the clients they support through a number of different schemes.

Application Deadline: December 30, 2025
Department: Veterinary and Welfare
Employment Type: Permanent - Full Time
Location: London
Workplace type: Hybrid
Compensation: £26,650 Per year + Benefits

What does this role do?

As Vet Admin Assistant, you’ll

• Be the first point of contact for those contacting our busy Vet team,
• Assist with the daily monitoring of a number of inboxes, providing clients with excellent customer service,
• Support with the administration of our emergency fund, which supports dog owners in financial need and provide cover in our busy pharmacy, based at our London office
• Support with the processing of prescriptions, maintain accurate records and organise relationship building meetings with vet practices for a number of stakeholders to attend.

Interviews for this role are provisionally scheduled for the 15th and 16th of January 2026

Could this be you?

For this role, you’ll need to be an organised, people person; with excellent communication skills, with confidence across different systems, drawing from either experience or your ability to pick up new processes quickly. You’ll also need to work confidently under pressure, while maintaining the ability to prioritise tasks appropriately and use initiative. Additionally, an interest in, and commitment to the work and aims of Dogs Trust is essential.

A Little About Us

The Veterinary department is a friendly team of nurses, surgeons and administrative staff working in the London office. The primary responsibility for this team is to provide case guidance and management options for dogs within our care across our network of Rehoming Centres and other veterinary related schemes such as Outreach, Shared Adoption Scheme (SAS), Veterinary Support Fund (VSF) and the Emergency Trust Fund (ETF).

Working hours are 9am to 5pm, which will require a minimum of 2 days a week based at the London office in Angel. Flexibility is necessary depending on the work required.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. Feel free to send us an email at [e-mail]. We're here to support you every step of the way.

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