Venue Operations Lead — Premium Swim Center

We Are Swim; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading swim organization in Leeds seeks an Assistant General Manager to oversee daily operations and enhance customer experiences. You will manage and motivate a dedicated team, while actively engaging with the local community to foster growth and ensure high service standards. Ideal candidates will possess team management experience in customer-focused environments and thrive in fast-paced settings. This role offers competitive pay, career progression opportunities, and a bright working environment.

Benefits

Competitive salary with bonus potential

Your birthday off

Fully funded training

Discounts on lessons for family and friends

Career progression opportunities

Qualifications

• Experience managing a team in a leisure, hospitality, or customer-facing environment.
• Passion for delivering premium experiences and building community connections.
• Capacity to work a 3-week rota including evenings/weekends.

Responsibilities

• Lead daily operations ensuring a safe and enjoyable environment.
• Motivate and support the team to deliver premium experiences.
• Engage with the community to drive new sign-ups and retain customers.

Skills

Team management

Customer service

Communication skills

Community engagement

Job description

A leading swim organization in Leeds seeks an Assistant General Manager to oversee daily operations and enhance customer experiences. You will manage and motivate a dedicated team, while actively engaging with the local community to foster growth and ensure high service standards. Ideal candidates will possess team management experience in customer-focused environments and thrive in fast-paced settings. This role offers competitive pay, career progression opportunities, and a bright working environment.