Venue Day Manager

Puttshack White City; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An upscale entertainment venue is seeking a Deputy Manager to oversee daytime operations and ensure excellent guest service at Puttshack. The role involves managing staff, maintaining safety standards, and ensuring operational efficiency. Applicants should have at least one year of experience in a guest-facing role and possess strong organizational skills. This position offers development opportunities and a fun team environment, with perks including free golf and food discounts.

Benefits

Free golf & 50% food and drink discount

Training and support

Health cashback benefits

Referral bonuses

Free meal on shift

Fun team socials

Qualifications

• At least 1 year of operational/administrative experience in a guest-facing position.
• Strong knowledge of Microsoft Word, Excel, and presentation tools.
• Familiarity with data management systems and GDPR best practices.

Responsibilities

• Ensure smooth operation of the venue and uphold brand standards.
• Complete daily operational and health & safety checklists.
• Manage cash, financial reporting, and petty cash accountability.

Skills

Operational experience

Team leadership

Data management and analysis

Knowledge of Microsoft Word and Excel

Education

Experience in a guest-facing role

Tools

Microsoft Excel

HR systems

Booking system

Job description

Location: White City, Puttshack UK

Reporting to: Area General Manager

Duties

The Deputy Manager is fully responsible and accountable for the daytime operation of the business and reporting to the General Manager of any problems or issues that will affect the efficient running of the evening service. The position will involve following up any issue that has arisen during the previous day’s trading.

The ultimate goal of all associates is to deliver excellent guest service, creating a unique experience for the guest which makes them want to return; you should be positive, loyal and a proud ambassador of the Puttshack brand.

Overview

• Bring everyone into play.
• Bring your 'A' Game each and every day.
• Lead by example by demonstrating Puttshack Core Values.
• Develop the team through coaching and purposeful feedback.
• Drive Associate engagement and entrepreneurial spirit.
• Promote safe operational standards for both Guest and Associate safety.
• Monitor all business financial.
• Cash control
• Business audits
• Works to create a can-do team culture in the host and throughout the operation.

Key Responsibilities

OPERATIONS

Facilitate the operation of the venue with passion, integrity and knowledge while promoting the culture and values of Puttshack.

• Ensure that brand and operating standards are met.
• Receive orders.
• Liaise with cleaners and complete the daily check list.
• Order stationary and maintain par stock levels.
• Process and follow up on daily pre-orders.
• Assisting managers with admin tasks.
• Act as the point of contact for the venue on the office phone line.
• Business audits.

HEALTH AND SAFETY

• Complete the daily Health & Safety checklist.
• H&S walk around insuring everything is in operational order and H&S compliant on a weekly basis. Resolving and updating H&S.
• Maintaining up-to-date knowledge of legal responsibilities and ensuring compliance in licensing, data protection, Health and Safety at Work and COSHH.
• Managing documentation on Alert 65 venue compliance and administrating checklists, risk assessments, COSSH, incident reports, tracking of staff training and ensuring all contracts and venue certificates are up to date.

FINANCIALS

• Cash control.
• Assist with cash up accountability and resolve issues with the previous evening reconciliation.
• Sales journal, analysing and resolving the discrepancies from sales on a daily basis.
• Petty cash management, change orders, banking change, managing the safe and ensuring cash takings are all in order on a daily basis.
• Reporting
• Opex tracker management and controllable costs.

MAINTENANCE

• Report and log maintenance issues within the building, liaise with the General Manager on scheduling works.
• Schedule contractors for maintenance works; ensure contractors follow company guidelines and also landlord’s conditions for timing of work to be carried out.

PEOPLE

• Work to create a can-do team culture in the host and throughout the operation.
• Attend and assist the GM with training sessions and team meetings as required.
• Enroll new associates.

Qualifications and Experience

• 1 Year operational/ administrative experience, in a guest facing position within a similar concept. (Hospitality or social entertainment.)
• Good knowledge with Microsoft Word, Excel, and presentation tools for daily tasks and reporting.
• Good knowledge and use of outlook and other digital communications tools such as teams.
• Data management, ability to manage, organize, and analyse data using database management systems or spreadsheets.
• Good knowledge of HR systems, Fourth and operational systems, Tevalis.
• Good understanding of data security practices, GDPR and data protection including password management and recognizing phishing attempts.
• Some Booking system experience would be beneficial

Offerings

• Free golf & 50% discount on food and drink for up to 6.
• New starter training & buddy support to set you up for success!
• Access to continuous development through a blended learning approach.
• Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
• Refer a friend – Up to £500 referral fee* (T&Cs apply)
• Free meal on shift
• Associate of the month awards
• Fun team socials, competitions and incentives!
• Enrolment to our communication community – PuttApp
• Wagestream membership - access 50% of your wages as you work, building pots and financial support.

About us

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision

To be the universal answer to the question ‘Where should we get together’

Our Mission

To create lasting memories for people of all generations through a shared, world-class entertainment experience

Our Values

• Bring your ‘A’ game - We strive for excellence in everything we do
• Lead the Way - Our associates (staff) embrace and are inspired by change
• Own the Fun - We revel in our guests’ enjoyment
• Care Deeply - We take great care of our guests, our associates and the communities we call home

Compensation: To be discussed