Vendor Relations Clerk I

ICONMA; Windsor; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable service provider in Windsor is seeking a motivated individual for a vendor relations position. This role involves managing the day-to-day repairs process, coordinating with vendors, and ensuring timely resolutions to issues. Ideal candidates will have a high school diploma and possess the ability to analyze and improve processes. The position offers health benefits and excellent growth opportunities within the company.

Benefits

Health Benefits

Referral Program

Excellent growth and advancement opportunities

Responsibilities

• Responsible for day-to-day maintenance of repairs process.
• Coordinates vendors for completion of repairs or equipment requests.
• Records incoming issues and follows up with vendors and clients.
• Provides continuous updates to customers and systems.
• Addresses day-to-day issues related to the Vendor.
• Submits quotes and information to determine next steps.
• Checks for accuracy on work orders entered.
• Monitors Team email and systems for escalated requests.
• Maintains orders to meet metrics and ensures accuracy.
• Analyzes processes to identify needs and provide recommendations.
• Resolves operational issues with external parties.
• Develops and implements process improvement solutions.
• Assists with onboarding of new vendors.

Education

HS Diploma or GED (accredited)

Job description

Responsibilities

• Reporting to the Vendor Relations Supervisor/Manager, this position will be responsible for the day-to-day maintenance of repairs process.
• Receives customer requests and coordinates vendors for completion of repairs or equipment requests.
• Records all incoming issues in designated system(s) and follow up with vendors and clients to ensure deadlines are met.
• Continuous updates to customers and systems timely and accurately.
• Addresses day-to-day issues related to the Vendor and works with internal partners to resolve issues in a timely manner.
• Review and submission of quotes and information received from vendors to determine next steps, coordinating, or ordering of parts, and other trash management needs.
• Utilizes systems to check for accuracy on work orders entered to ensure they are processed efficiently, and data is correct for reporting and billing purposes.
• Monitor Team email and systems for new or escalated requests and assist with coverage.
• Maintain orders in assigned territory to meet individual/team metrics and ensure accuracy. Assist in other areas when needed.
• Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement.
• Interacts externally to resolve issues effecting operations. This includes, but is not limited to intercompany departments, vendors, and other outsourced companies.
• Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement.
• Assist as necessary with the on-boarding process of all new vendors.

Requirements

• HS Diploma or GED (accredited)

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.