Vehicle Technician

Unternehmensgruppe Theo Mller; Greenhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading data centre services company is seeking a Data Centre Technician to oversee operations and ensure compliance with industry best practices. The role involves managing tasks, ensuring security, and assisting Data Centre Engineers. Ideal candidates will have experience in Data Centre environments, understanding of IP networks, and effective communication skills. Responsibilities include managing stocks, executing changes, and acting as a first line of escalation for technical issues. This position offers opportunities for professional development in a dynamic environment.

Qualifications

• Experience working in Data Centre environments.
• Understanding of IP networks.
• Ability to manage 3rd party contract staff.

Responsibilities

• First line escalation point for serious incidents.
• Manage asset record updates.
• Carry out daily checks for security and cleanliness.

Skills

Basic network knowledge

Troubleshooting techniques

Effective communication

Teamwork

Education

Certified Data Centre Technician CDCT

ITIL V3 Foundation Certificate

Tools

Microsoft Office

CRM databases

Job description

The Data Centre Technician is responsible for ensuring all activities carried out in the Data Centre & Access Centres conform to Data Centre Procedures and industry best practice. The DCT will carry out Data Centre tasks as directed, work could be project based, or tasks received via Service Now. In all cases, the DCT will ensure that appropriate tasks follow the Change Control rules and support the task as documented by the requester. The DCT role also includes carrying out daily checks of their areas of responsibility. Ensuring security is maintained within the DC Halls. Manage visiting customers and third-party vendors. Ensuring all work activity is captured and updates entered into Service Now. Inventorying of consumables required for daily tasks. In addition, the DCT will also provide work procedures as requested by the Data Centre Manager. The role will also be required assisting Data Centre Engineers to gather information for a work order. Responsibilities

Responsibilities

• First line escalation point for serious incidents or technical issues.
• Execution of MACs in the Data Centre, MPOEs, MMRs and Access Centres for internal and external customers.
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased, etc.).
• Carry out daily checks to ensure security and access policies are being adhered to, and Data Centre cleanliness is maintained.
• Carry out QA in Data Centre Halls and access centres.
• Record details of all hardware deliveries received from S&R.
• Control Data Centre stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately.

Qualifications

• Early years of experience working in Data Centre environments.
• Basic network knowledge and experience of HP, Dell, Nokia, Ciena, Cisco, Juniper and Arista hardware.
• Understanding of IP networks.
• Experience working in an ITIL controlled environment with knowledge of Change Control & Incident Management processes.
• 1+ years' experience using Microsoft Office and CRM databases.
• Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management.
• Ability to manage 3rd party contract staff/companies working within the DC.
• Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team.
• Effective written and verbal communication at all levels.
• Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards.

Preferred Skills

• Certified Data Centre Technician CDCT
• ITIL V3 Foundation Certificate
• HP Accredited Platform Specialist
• Systimax Copper Installation ND5541
• Systimax Installation & Maintenance ND3341
• Corning NPI Membership
• BICSI Practices and Procedures