Vehicle Return Specialist — Fast-Paced & Customer-Focused

Avis Budget Group; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading global mobility solutions provider is looking for a Rapid Return Agent in Edinburgh. This role involves greeting customers, inspecting vehicles, and handling rental agreements. Candidates should have strong customer service skills and a clean driving record, alongside a high school diploma. Join a company that values its staff and offers great perks, including 33 days of holiday and discounts on rentals. The position is full-time and involves working a rotational shift pattern.

Benefits

33 days holiday inclusive of bank holidays

Employee Assistance Programme

Employee discounts on car rental

Opportunity to earn monthly commission

Qualifications

• Fluency in written and spoken English is mandatory.
• Prior customer service experience, particularly in car rental or hospitality, is preferred.
• Valid driver's license with a clean driving record is required.

Responsibilities

• Greet customers who are returning rental vehicles.
• Inspect vehicles for damages and document as needed.
• Collect rental agreement receipt signature.
• Provide assistance with directions and travel info.
• Conduct thorough vehicle inspections for readiness.

Skills

Customer service experience

Fluency in spoken and written English

Communication skills

Interpersonal skills

Team-oriented approach

Ability to handle multiple tasks

Education

High school diploma or equivalent

Job description

A leading global mobility solutions provider is looking for a Rapid Return Agent in Edinburgh. This role involves greeting customers, inspecting vehicles, and handling rental agreements. Candidates should have strong customer service skills and a clean driving record, alongside a high school diploma. Join a company that values its staff and offers great perks, including 33 days of holiday and discounts on rentals. The position is full-time and involves working a rotational shift pattern.