Validations Advisor

Ats Euromaster Ltd; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive service provider in Birmingham seeks a Validations Advisor to ensure authorized reimbursements and provide outstanding customer care. You will manage live job requests, liaise with internal departments, and respond to incoming calls, ensuring efficiency and strong relationships with customers. The role offers diverse benefits, including a company bonus scheme, generous holiday, and career advancement opportunities.

Benefits

Company Bonus scheme

33 days' holiday

Training and career advancement

Pension scheme matched up to 6%

Life assurance and income protection

Enhanced maternity and paternity pay

Employee recognition schemes

Friends and Family discounts

Health and wellbeing programme

Healthcare cash plan options

Various discounts through employee benefits

Responsibilities

• Respond to all incoming calls within the call center as required.
• Obtain authorization to carry out work on customers' vehicles.
• Manage live job requests ensuring timely responses.

Skills

Excellent communication skills

Problem-solving

Microsoft Excel

Email communication

Job description

As Validations Advisor, you will liaise with internal departments to ensure authorised reimbursements are carried out promptly by ensuring all company systems are updated appropriately. Feeding back to the Team Leader on any identified improvements and efficiencies that will ensure outstanding customer care is delivered.

Responsibilities

• Respond to all incoming calls within the call centre as required
• Obtain authorisation to carry out work on ATS Euromaster customer's vehicles in line with the customer's agreed policy
• Operate efficiently to ensure minimum delay to the customer
• Manage live job requests to ensure that all responses are dealt with in line with the industry standard of twenty minutes
• Ensure great customer service, To deliver outstanding customer care, in an honest and professional manner to existing customers such as leasing companies and suppliers
• Build and maintain strong professional relationships with external customers and internal employees to ensure the department is easy to do business with
• Standardised with the rest of department
• Excellent communication skills
• Problem-solving
• Microsoft Excel and Email

Benefits

• Company Bonus scheme
• 33 days' holiday (inclusive of bank holidays)
• Training and career advancement opportunities
• Michelin pension scheme matched up to 6% of base salary
• Life assurance & income protection (as a member of our pension scheme)
• Refer and Earn Scheme
• Enhanced maternity & paternity pay
• Employee recognition & long service award schemes
• Friends and Family discounts at our ATS Euromaster Centres
• Health and wellbeing programme
• Healthcare cash plan options
• Discounts on holidays, shopping, restaurants and much more, all through our employee benefits programme

ATS Euromaster strives for a diverse workforce and an inclusive environment where every colleague can thrive. We encourage applications from all individuals, regardless of race, religion, sex, sexual orientation, age, disability, or any other status protected by law, and will make reasonable adjustments to our recruitment process and workplace practices to ensure equal opportunities for all. Can\'t commit to full-time hours? Let us know - we may be able to offer part-time flexibility