VACANCY: Homeless Oxfordshire – Senior Support Worker (STEP)

ocva.org; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A support organization is seeking a Senior Support Worker in Oxford to lead case management for individuals facing homelessness. The role involves creating personalized support plans and advocating for clients with diverse support needs, including mental health and social issues. This challenging yet rewarding position requires strong commitment to making a meaningful difference in clients' lives.

Qualifications

• Experience in case management for homeless individuals.
• Understanding of mental health and social support needs.

Responsibilities

• Lead case management for clients post-hospital visit.
• Create personalized support plans with partner agencies.
• Advocate for clients to achieve positive outcomes.

Job description

VACANCY: Homeless Oxfordshire – Senior Support Worker (STEP)

November 13, 2025

Job title: Senior Support Worker (STEP)

Role summary: As an advocate for our clients who may experience homelessness as a result of a hospital visit, we will expect you to lead on the case management of these clients. You will work in partnership with other agencies to create holistic, caring and personalised support plans for them. Our clients usually have a range of support needs that might impact their experience of homelessness. This includes mental health problems, social isolation, challenging behaviour, finance and debt, alcohol and drug abuse and you will be working with them to achieve outcomes that include move on. You will ensure their voices are heard and make them aware of available support to them including maximising this support. It is important to let you know that at times this role is tough, but most of the time it is very rewarding when you see the difference you make in the lives of others.

Job location: Oxford

Hours: 37.5 Hours (Shift Pattern and Rota’d including Weekends and Bank Holidays)