User Researcher

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 55,000 - 75,000; Full time

Job summary

A digital services consultancy in the UK is seeking experienced User Researchers to join its team. Roles include Senior Consultant and Lead Consultant, focusing on user-centric services in the public sector. Candidates should have extensive experience in consulting, mentoring, and leading engagements. This role offers a share scheme, bonuses, and pension contributions.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience in mentoring and leading client engagements.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select methods.
• Develop and present research plans.
• Engage with users for insights.
• Analyse findings for actionable recommendations.
• Synthesize findings using user stories and mapping.

Skills

User research methods

Stakeholder engagement

Data analysis

Mentoring

Job description

Social network you want to login/join with:

A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (directly line managing a UR team, contributing to growth and expansion, and taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project
• Develop, document, and present comprehensive research plans outlining study goals and methodologies
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights
• Analyse research findings and data to generate valuable insights and actionable recommendations
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!