User Researcher

Norton Blake; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading UK bank is seeking an experienced User Researcher to shape digital products through evidence-based insights. This role requires leading user research studies, translating findings into actionable recommendations, and collaborating with cross-functional teams. The ideal candidate will have a strong background in user research, preferably in financial services, with excellent stakeholder management skills. The position offers a hybrid work model in London and a competitive rate of £500-£525 per day.

Qualifications

• Proven User Research experience, ideally in financial services or digital environments.
• Strong grasp of mixed research methods and their applications.
• Excellent communication skills to manage stakeholders effectively.

Responsibilities

• Lead end-to-end user research across discovery and delivery phases.
• Conduct qualitative and quantitative studies such as interviews and usability testing.
• Translate findings into actionable insights for design and product strategy.
• Collaborate with cross-functional teams to prioritize user needs.
• Create personas, journey maps, and evidence packs for decision-making.

Skills

User Research

Stakeholder management

Qualitative research methods

Quantitative research methods

Job description

User Researcher, 3 months, London/Hybrid, £525/day (Inside IR35)

My client is seeking an experienced User Researcher to join a leading UK bank. This role will play a key part in shaping digital products and services through evidence-based insights, helping teams understand user needs and deliver impactful experiences.

Location: London (2 days/week on-site)

Rate: £500-£525 per day (Inside IR34)

What you'll do:

• Lead end-to-end user research across discovery and delivery phases.
• Conduct qualitative and quantitative studies (interviews, usability testing, surveys, workshops).
• Translate findings into actionable insights that influence design and product strategy.
• Collaborate with cross-functional teams (Product, Design, Engineering, Business) to ensure user needs are prioritised.
• Create personas, journey maps, and evidence packs to support decision-making.

What we’re looking for:

• Proven User Research experience, ideally within financial services, digital, or regulated environments.
• Strong grasp of mixed research methods and when to apply them.
• Excellent stakeholder management and communication skills.
• Ability to turn complex research into clear, impactful recommendations.

Please apply for more information