User Experience Researcher

Consulting Point; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading digital consultancy in the UK is seeking a User Researcher for public sector projects. You will drive user-centric service design, conduct research activities, and collaborate with agile teams. The ideal candidate has 2-5 years of experience in user research and a strong understanding of GDS principles. This role offers an opportunity to impact public services and work in a collaborative environment.

Qualifications

• 2-5 years of user research experience, preferably in public sector.
• Must be SC Clearance eligible without significant travel outside UK in last 5 years.
• Proficient in creating user journey maps and insights generation.

Responsibilities

• Conduct various user research activities including interviews and usability testing.
• Analyze findings and create user journey maps and recommendations.
• Collaborate with teams to ensure user needs shape service design.

Skills

User Research

GDS Principles

User Journey Mapping

Collaboration

Problem-Solving

Job description

We are looking for talented User Researchers to join a leading digital consultancy and play a key role in high-impact public sector projects. This position demands a strong grasp of user-centred research and Government Digital Service (GDS) principles.

About the Role

As a User Researcher, you will be embedded within agile teams, driving the design and implementation of user-centric services that align with GDS standards. You’ll collaborate with stakeholders, facilitate research activities, and apply various methodologies to provide actionable insights that support digital transformation efforts.

Key Responsibilities

• Conduct user research activities, including interviews, surveys, usability testing, and workshops.
• Analyse findings to create user journey maps, personas, and recommendations for service improvements.
• Work closely with designers, developers, and stakeholders to ensure user needs shape service design.
• Produce research outputs that align with GDS assessment requirements.
• Contribute to user-centred strategies and support agile teams in delivering high-quality solutions.

What We’re Looking For

• Experience: 2-5 years of hands-on user research experience, preferably within public sector projects.
• SC Clearance Eligibility: You must not have had any trips outside of the UK for more than 28 days consecutively within the last 5 years
• GDS Expertise: Demonstrated understanding of GDS principles and their application in service design.
• Research & Analysis: Proficiency in developing user journey maps, process maps, and deriving meaningful insights.
• Collaboration & Communication: Strong problem-solving skills and the ability to present research findings effectively.
• Agile Experience: Proven ability to work within agile delivery teams.

Why Apply?

This is an exciting opportunity to contribute to projects that shape the future of public services. You’ll join a collaborative environment that values innovation and professional growth.

If you are an SC eligible professional with a passion for delivering user-focused services within GDS frameworks, we’d love to hear from you.