User Experience Engagement Lead

Experis; Slough; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A technology services provider is looking for a User Experience Engagement Lead to improve colleague experience in Reading with hybrid working. The role involves engaging users, leading surveys, and designing feedback loops across Workplace Technology services. Candidates must either have SC clearance or be willing to obtain it. This is a 7-month contract offering £500 - £535 per day via Umbrella and inside IR35.

Qualifications

• Candidates must be SC cleared, or be willing and eligible to go through the process.

Responsibilities

• Understand, measure, and improve the end-to-end colleague experience across all Workplace Technology domains.
• Lead the design, delivery, and analysis of user surveys and feedback loops.
• Map and maintain user experience journeys for services.

Job description

Job Description

User Experience Engagement Lead

The location of the role is Reading (hybrid working).
The duration of the contract is 7 months.
The pay rate on offer is £500 - £535 per day (via Umbrella - inside IR35).

Candidates must be SC cleared, or be willing and eligible to go through the process

Role Summary

The User Experience Engagement Lead is responsible for understanding, measuring, and improving the end-to-end colleague experience across all Workplace Technology domains - Endpoint, Productivity, Identity & Access Management (IDAM), Hardware, and Collaboration.

This role acts as the voice of the user within the technology organisation, ensuring that services are intuitive, accessible, and continuously improving. Through structured engagement, insight gathering, and targeted communication, the User Experience Engagement Lead helps each domain shape services that meet real user needs and drive adoption, satisfaction, and productivity.

Key Responsibilities

• User Insight & Experience Measurement
• Lead the design, delivery, and analysis of user surveys, polls, and feedback loops across all Workplace Technology domains.
• Map and maintain user experience journeys for Endpoint, Productivity, IDAM, Hardware, and Collaboration services.