Urgent Treatment Centre Receptionist

NHS; Weymouth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in the UK is seeking a part-time Urgent Treatment Centre Receptionist for a permanent position at Weymouth Community Hospital. The role involves providing administrative support, liaising with patients and staff, and handling enquiries in a busy environment. Ideal candidates should have strong organisational skills and previous experience in healthcare. Working hours follow a 4-week rolling shift pattern, with duties including booking patients and maintaining health records. Applications from candidates needing visa sponsorship are not eligible.

Qualifications

• Ability to work independently and as part of a team.
• Experience in a healthcare environment preferred.
• Familiarity with confidentiality.

Responsibilities

• Deliver efficient administrative support to the department.
• Professionally liaise with patients and internal departments.
• Book patients on arrival and update health records.

Skills

Organisational skills

Strong communication

Problem-solving skills

Education

GCSE level or equivalent experience

Administration and/or IT qualification

Job description

Urgent Treatment Centre Receptionist

Closing date: 21 December 2025

An exciting opportunity has arisen for a part‑time receptionist to work within the Urgent Treatment Centre at Weymouth Community Hospital. This post is an 18 hour permanent position and follows a 4 week rolling shift pattern, working between the hours of 0800 and 2000, 365 days a year.

Shift Pattern

• Week 1: (times not specified)
• Week 2: Sunday 14:00‑20:00, Monday 14:00‑20:00, Friday 14:00‑20:00
• Week 3: Sunday 14:00‑20:00, Thursday 14:00‑20:00, Friday 14:00‑20:00
• Week 4: (times not specified)

Main Duties of the Job

You must have excellent organisational skills and be comfortable working in a busy environment, handling enquiries from patients, relatives, and clinical colleagues face to face, by email, and over the phone.

You will be responsible for booking patients on arrival and updating health records using electronic systems. Duties include filing patient data, arranging appointments, processing referrals for patient pathways, emailing, and supporting discharge letter production and distribution.

The team also maintains local standard operating procedures, manages purchasing, collects data, and carries out general office tasks.

Key Responsibilities

• Deliver efficient administrative support to ensure the smooth operation of the department, while upholding strict confidentiality at all times.
• Professionally liaise with patients, external organisations, services, and internal departments within the Trust.
• Collaborate effectively as a team member, demonstrating strong communication and problem‑solving skills.
• Maintain clear and professional communication with all contacts.
• Present a professional front‑of‑house appearance, adhering to the specified dress code: black/navy/white top paired with black/navy trousers or skirt.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

About us

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services. We run 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019, and why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference.

Our 7,000‑strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We celebrate diversity, are an inclusive workplace and encourage everyone to be the best version of themselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and help us to be better every day through excellence, compassion and expertise in all we do.

Job Responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

Person Specification

Additional Requirements

• Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business (non-essential car users may exceptionally be required to travel on Trust business where such journeys could also be reasonably made by public transport.)

Knowledge, Skills & Training

• Educated to GCSE level or equivalent experience.
• Ability to work independently and within a team.
• Administration and/or IT qualification.
• Previous experience in a healthcare environment.

Job Specific Experience

• Experience of dealing with telephone enquiries.
• Understanding of confidentiality.
• Experience of interacting with the public.
• Significant and recent experience in an office environment in a clerical/admin capacity.
• Previous PAS experience.

Additional Requirements

• Demonstrable skills in written and spoken English to an adequate standard which enables the post holder to carry out the role effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust