Urgent Care Clinical Support Workers

Greater Manchester Mental Health NHSFT; Wigan; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional healthcare trust in Wigan is seeking a band 3 Urgent Care Clinical Support Worker to provide essential mental health support. This role involves working within a multi-disciplinary team, providing direct care and emotional support to service users in a busy hospital environment. Ideal candidates will have a Level 3 qualification in Health & Social Care and excellent communication skills. The position offers opportunities for professional development and various benefits, including pay enhancements and annual leave.

Benefits

27 days annual leave plus bank holidays

Cycle to work scheme

Salary sacrifice car scheme

Blue Light Card Discounts

Qualifications

• Recognised competency based level 3 qualification in Health & Social Care (e.g. NVQ/QCF level 3, Level 3 Apprenticeship), or equivalent demonstrable experience.
• Experience working with health & social care service users on a one-to-one basis.

Responsibilities

• Provide direct care and observation of service users under supervision.
• Support service users waiting for assessment or intervention in the Emergency Department.
• Assist in the delivery of patient care under direction.

Skills

Communication skills

Teamwork

Crisis management

Compassion

Education

Level 3 qualification in Health & Social Care

Job description

An exciting opportunity have become available for a band 3 Urgent Care Clinical Support Worker within the Mental Health Liaison Team (MHLT) based in Royal Albert Edward Infirmary (RAEI). MHLT is an established and friendly team who offer a comprehensive range of mental health assessment and brief interventions within one Multi-Disciplinary Team.

We are looking for individuals with an interest and experience of working with all ages. The roles will be based within the Mental Health Streaming Area within Royal Albert Edward Infirmary (RAEI), and within the wider hospital. The service will operate 24 hours a day, 7 days a week and is based on shift work.

Main duties of the job

• Carry out assigned duties from the Shift Coordinator, involving direct care and observation of service users under the guidance and indirect supervision of qualified staff with the mental health streaming area and the wider hospital, reporting back any observations made whilst providing care to the wider.
• Supporting service users waiting for assessment or intervention in the Emergency Department or wider hospital site, providing emotional support, guidance and brief interventions where indicated.
• Assist in the delivery of direct patient care under the direction and supervision of the appropriately qualified staff.
• Undertake observations in accordance with relevant Trust policy and best practice
• Be required to undertake identified escort duties within and outside the Emergency Department and General Hospital boundaries as delegated following a risk assessment being undertaken by a qualified member of staff
• Liaising with other services and collecting information to ensure a joined-up approach to care for service users.
• You will possess excellent communication and interpersonal skills and be able to demonstrate care and compassion to all those we support. You will be self-motivated and work well as part of a team, with an ability to keep calm under pressure or in times of crisis.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities

Please refer to job description and person specification for full details of the role.

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card Discounts

Person Specification

Education/Equalification

• o Recognised competency based level 3 qualification in Health & Social Care (e.g. NVQ/QCF level 3, Level 3 Apprenticeship), or equivalent demonstrable experience

Experience

• Experience of working (either paid or voluntary) on a one-to-one basis with health & social care service users
• Experience of working as part of a multi-disciplinary health & social care team

Knowledge

• o Have an understanding of equal opportunities legislation o Have an understanding of policies and procedures in relation to confidentiality, information sharing, and safeguarding
• o Knowledge of mental health and substance misuse and the physical, psychological, and social effects

Skills

• o Be able to communicate effectively with a wide range of people including: service users, carers, other professionals, and members of the public o Be able to handle challenging situations and behave in a professional manner o Be able to demonstrate tact and diplomacy and show respect for others o Be able to manage conflicting priorities in a sensitive manner o Have good oral and written communication skills o Be able to demonstrate initiative but consult with others when necessary o Be able to work autonomously with good organisational skills o Have a positive regard for service users and be able to engage with them in relation to their care and recovery journey o Have good listening, summarising and feedback skills o Ability to motivate others o Show commitment to one's own professional development o Be motivated to work towards creating a safe environment for service users, staff and visitors

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.